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Greenbrook Design

Design Notes

Interior Design Project Common Questions and Answers

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For Services Provided By Greenbrook Design – Ask The Designer.

Can I shop on my own?

You have hired me to design and complete a vision for your space. I ask that you do not select or purchase items because they may not fit the design, space, or budget. You will receive a detailed Specification for items to be purchased directly.

What Additional Cost Can I Expect?

I do my best to give you a complete cost outlook of each item, but additional costs such as storage, shipping, installation, or unexpected labor occasionally happen. For a very detailed explanation of possible hidden costs, read: The Hidden Costs of Interior Design

Do You Work With Contractors?

I work with the contractors hired by the client. I love working with other design professionals to create your custom space. I prefer to use professionals I have worked with on previous projects, and can provide recommendations when necessary. Greenbrook Design does not provide contractor services, so independent architects and contractors hired by the client are an integral part of the process.

How Long Do Projects Normally Last?

You will find this on many interior design questions and answers forums. This depends on the scope of the project and what is purchased. Occasionally, there are delays caused by weather, vendor vacations, factory errors, and other unpredictable influences that are out of my control. The client and all professionals hired to work on the project are expected not to cause unreasonable delays. Custom-ordered projects can take 4-12 weeks to receive once ordered.

How Do I Place An Order?

Once you receive a Proposal, you have 3 days to accept or decline the item. For acceptance, a signed copy of the proposal or approval on Studio Projects and full payment are required to place an order.  No item will be ordered by the Designer until the Designer receives the signed proposal and complete payment.

Can I Change My Mind After An Order Is Placed?

Most often, orders cannot be canceled or refunded. In the event that a full refund can be attained, you may cancel the order and receive a refund for the cost of the item minus the purchasing fee and any other applicable fees. You will be charged hourly for the time spent on canceled orders. Custom orders are not refundable.

When Are Payments Due?

Proposals are due with payment within 3 days. Invoices for time billing and reimbursable expenses are due within 14 days. Invoices over 30 days past due will accrue a 10% late fee per month, and all work will cease until the invoice is paid.

What If I Decide To Add More To The Scope Of Work Mid-Design?

Since I work hourly, increasing the scope is not a problem.

What If I Have Concerns About An Item?

Please bring these to my attention immediately, and we will discuss your concerns and, if necessary, find a more desirable solution. You make the decision about what is purchased and installed in your home.

What About A Budget?

We can work within your budget, whether you are looking for a completely custom masterpiece, something more along the lines of Pottery Barn, or a mix of the two. Having a budget is very important for the project to run smoothly and for your expectations to be met.

How Are Items Delivered?

Our policy is to perform one large installation of all your items, including all furniture and accessories purchased. Items purchased by Greenbrook Design go into a licensed, bonded, insured, and climate-controlled warehouse awaiting installation. It is our policy not to deliver items to clients’ homes directly or in multiple trips. Clients are responsible for all shipping, storage, and delivery fees.

How Do You Invoice Your Time?

In an effort to be as transparent as possible, I try to detail out design time. For example, I may spend my day researching products and putting together a design board. I do my best to detail the date, time spent, and a general summary of completed tasks.

What Is Your Response Time By Email and Or Text?

A design project can be very time-consuming; even when I am not working directly on your project, it is always on my mind. I am usually available to answer questions and will reply to texts and emails when possible on regular business days between the hours of 7 am and 7 pm. If I am in town, I am usually available on Saturdays between 9 & 4. We hope these interior design questions and answers have helped you in the area of design. If you have any other questions, we are more than happy to answer them.

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White kitchen blue kitchen island walker woodworking cabinets dura supreme cabinets tile backsplash cabinet lighting

Functional, Versatile, Timeless: Why Have a Kitchen Island

Design Notes

Will kitchen islands go out of style? The answer is no. The kitchen island is often the focal point in the kitchen and one of the most sought-after features in a kitchen renovation; in fact, it is one of the most versatile areas in the kitchen. Need a place to do some homework? How about a family dinner or brunch? Looking for a surface where you can spread out when cooking? Some extra storage for large pots and mixers would be nice, too. All of this and more can be accomplished with a kitchen island; some might even call it a mini kitchen within the kitchen. This flexible workstation can be created to reflect any style, accommodate any size, and suit any need. Today, we want to answer some common questions about the kitchen island, explore the benefits, and explain why it will never go out of style.

Read more
June 28, 2021/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/07/White-kitchen-blue-kitchen-island-walker-woodworking-cabinets-dura-supreme-cabinets-tile-backsplash-cabinet-lighting.jpg?fit=1920%2C1280&ssl=1 1280 1920 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2021-06-28 15:55:342025-07-29 15:56:33Functional, Versatile, Timeless: Why Have a Kitchen Island
White gourmet kitchen gold pendent lights custom cabinets

Rebuilding Life: Changing Up your Home After the Pandemic

Life, Styled

As the COVID-19 pandemic slowly comes to an end, you may be ready to update your home and make a few changes. Perhaps being stuck inside during lockdowns gave you time to identify areas that needed cleaning, upgrading, or other home improvements. If you want to start rebuilding your house but aren’t sure how to get started, see how these tips can help, brought to you courtesy of Greenbrook Design.

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June 14, 2021/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/07/White-gourmet-kitchen-gold-pendent-lights-custom-cabinets.jpg?fit=1920%2C1280&ssl=1 1280 1920 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2021-06-14 16:00:442025-07-29 16:01:13Rebuilding Life: Changing Up your Home After the Pandemic
a bed with a book shelfWalker Woodworking

Functional Furniture: What is a Murphy Bed?

Life, Styled

When space is limited, it is valuable and greater thought is invested in creating a design that maximizes square footage to provide a functional space for the homeowner. Both manufacturers and designers alike are continuously thinking of new ways to give their clients the things they need, but using less space. One such item is the Murphy bed, yes, the one used in multiple comedy routines, but it has evolved into a stylish piece, yet remains as functional as ever. It is also comparable in price point to a traditional bed. Could the Murphy bed be the solution to your limited space problem? Let’s unpack exactly what it is and how it can help give you additional room in your home.

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June 7, 2021/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/07/murphy-bed.jpg?fit=1500%2C630&ssl=1 630 1500 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2021-06-07 16:11:352025-07-29 16:12:02Functional Furniture: What is a Murphy Bed?
A dry beverage center with a small refrigerator with cans and drinks inside itWalker Woodworking

Maximize Your Home: Creative Storage for Small Spaces

Design Notes

What to do when you don’t have the luxury of square footage? How can you create storage when there is not a lot of room, to begin with? Can you make small spaces work for you? These are good questions that we have helped our clients answer numerous times. While it may present more challenges than a larger home, it is possible to have the necessary storage for you to keep everything you need on hand. Small is not bad; in fact, it comes with multiple benefits, and a good design can help you maximize the space you do have to build a home that is exactly right for you. Let’s talk about some creative storage solutions for small spaces.

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June 1, 2021/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/06/Walker-Woodworking-custom-cabinets-beverage-center-backsplash-brass-hardware-frameless-kitchen-cabinets-white-kitchen-countertop.jpg?fit=854%2C1280&ssl=1 1280 854 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2021-06-01 17:58:142025-07-29 17:58:59Maximize Your Home: Creative Storage for Small Spaces
A dining table in a room with black wood flooring and blue cabinetry tablescapeWalker Woodworking

What is a Tablescape?

Life, Styled

We always say details matter, and that goes beyond a project. Your home is filled with details that tell your guests who you are and what matters to you. Artwork, pottery pieces, and furniture are just a few things that give homeowners a chance to show off their style. Another area is hosting, and tablescapes have become a beautiful, fun way to share your own unique design choices with family and friends. Whether it is for a small gathering to enjoy time with those you love or to celebrate a special occasion, there are many ways to create the perfect look. By combining different colors, patterns, or materials, you can create a tablescape that will dazzle your guests, whether you prefer an elaborate or simple design.

Read more
May 28, 2021/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/06/Walker-Woodworking-custom-cabinets-lighting-dining-room-two-toned-kitchen-Benjamin-Moore-Pacific-Ocean-frameless-cabinets.jpg?fit=1920%2C1280&ssl=1 1280 1920 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2021-05-28 18:13:092025-07-29 18:13:41What is a Tablescape?
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112 N. Lafayette St.
Shelby, NC 28150

 

Contact
Jan@greenbrookdesign.com
980-404-9600

 

Showroom Hours:
Monday 9 to 5 pm
Tuesday 9 to 5 pm
Wednesday 9 to 5 pm
Thursday 9 to 5 pm
Friday 10 to 4 pm
First Friday’s extended hours 5 to 7 pm
Saturday 10 to 2 pm

 

Our showroom is open to the public. Design meetings require an appointment, which can be done by phone or email. CONTACT US

 

Vendors require an appointment. Please contact: Jan@greenbrookdesign.com

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