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Greenbrook Design

Design Notes

Interior Design Project Common Questions and Answers

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For Services Provided By Greenbrook Design – Ask The Designer.

Can I shop on my own?

You have hired me to design and complete a vision for your space. I ask that you do not select or purchase items because they may not fit the design, space, or budget. You will receive a detailed Specification for items to be purchased directly.

What Additional Cost Can I Expect?

I do my best to give you a complete cost outlook of each item, but additional costs such as storage, shipping, installation, or unexpected labor occasionally happen. For a very detailed explanation of possible hidden costs, read: The Hidden Costs of Interior Design

Do You Work With Contractors?

I work with the contractors hired by the client. I love working with other design professionals to create your custom space. I prefer to use professionals I have worked with on previous projects, and can provide recommendations when necessary. Greenbrook Design does not provide contractor services, so independent architects and contractors hired by the client are an integral part of the process.

How Long Do Projects Normally Last?

You will find this on many interior design questions and answers forums. This depends on the scope of the project and what is purchased. Occasionally, there are delays caused by weather, vendor vacations, factory errors, and other unpredictable influences that are out of my control. The client and all professionals hired to work on the project are expected not to cause unreasonable delays. Custom-ordered projects can take 4-12 weeks to receive once ordered.

How Do I Place An Order?

Once you receive a Proposal, you have 3 days to accept or decline the item. For acceptance, a signed copy of the proposal or approval on Studio Projects and full payment are required to place an order.  No item will be ordered by the Designer until the Designer receives the signed proposal and complete payment.

Can I Change My Mind After An Order Is Placed?

Most often, orders cannot be canceled or refunded. In the event that a full refund can be attained, you may cancel the order and receive a refund for the cost of the item minus the purchasing fee and any other applicable fees. You will be charged hourly for the time spent on canceled orders. Custom orders are not refundable.

When Are Payments Due?

Proposals are due with payment within 3 days. Invoices for time billing and reimbursable expenses are due within 14 days. Invoices over 30 days past due will accrue a 10% late fee per month, and all work will cease until the invoice is paid.

What If I Decide To Add More To The Scope Of Work Mid-Design?

Since I work hourly, increasing the scope is not a problem.

What If I Have Concerns About An Item?

Please bring these to my attention immediately, and we will discuss your concerns and, if necessary, find a more desirable solution. You make the decision about what is purchased and installed in your home.

What About A Budget?

We can work within your budget, whether you are looking for a completely custom masterpiece, something more along the lines of Pottery Barn, or a mix of the two. Having a budget is very important for the project to run smoothly and for your expectations to be met.

How Are Items Delivered?

Our policy is to perform one large installation of all your items, including all furniture and accessories purchased. Items purchased by Greenbrook Design go into a licensed, bonded, insured, and climate-controlled warehouse awaiting installation. It is our policy not to deliver items to clients’ homes directly or in multiple trips. Clients are responsible for all shipping, storage, and delivery fees.

How Do You Invoice Your Time?

In an effort to be as transparent as possible, I try to detail out design time. For example, I may spend my day researching products and putting together a design board. I do my best to detail the date, time spent, and a general summary of completed tasks.

What Is Your Response Time By Email and Or Text?

A design project can be very time-consuming; even when I am not working directly on your project, it is always on my mind. I am usually available to answer questions and will reply to texts and emails when possible on regular business days between the hours of 7 am and 7 pm. If I am in town, I am usually available on Saturdays between 9 & 4. We hope these interior design questions and answers have helped you in the area of design. If you have any other questions, we are more than happy to answer them.

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a bathroom with a tub and a mirror bathroom designWalker Woodworking

Large, Small, Or Two: Which Bathroom Vanity to Buy

Design Notes

The bathroom plays a key role in everyone’s morning routine, but more specifically, the bathroom vanity. It’s the place where the kids go to brush their teeth, fix their hair, and where all the necessities are stored. They can also maximize limited space and give you the storage you need, but how do you know which one is right for you? Let’s explore some of the common questions about bathroom vanities to help you find the perfect one.

Read more
July 21, 2021/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/02/Make-up-vanity-master-bathroom-mirrored-doors-mullions.jpg?fit=1920%2C1280&ssl=1 1280 1920 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2021-07-21 17:16:422025-08-01 17:17:20Large, Small, Or Two: Which Bathroom Vanity to Buy
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Eco-Friendly Design: Sustainable Design Trends

Smart -Innovative - Solutions

Environmentally friendly products are trending, and that includes the design world. More and more homeowners are looking for ways to lessen their carbon footprint, and companies have risen to the task by providing a large selection of products. Our showroom offers a variety of products sourced through multiple companies that allow you to get exactly what you need for your home while keeping Mother Nature safe. Let’s talk about some of the latest sustainable design trends that are now available to you and your family.

Read more
July 14, 2021/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/05/Walker-Woodworking-custom-cabinets-the-galley-workstation-white-countertop-hanstone-counter-bamboo-cutting-board.jpg?fit=1920%2C1280&ssl=1 1280 1920 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2021-07-14 16:07:152025-07-29 16:08:04Eco-Friendly Design: Sustainable Design Trends
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Best Home Improvements for 2021

Life, Styled

Home improvement spending is surging as homeowners take advantage of low-interest rates to tackle overdue projects. However, homeowners aren’t spending their remodeling dollars recklessly. They’re investing in projects that save energy, add value, and make their homes more comfortable, functional, and livable.

Whether you plan to sell in the coming months or are simply ready for an upgrade, you’re probably wondering which home improvements will pay off in 2021. Let this information from Greenbrook Design guide you as you prepare to remodel your home.

Read more
July 14, 2021/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/07/Man-cave-built-in-cabinets-curused-oak-office.jpg?fit=1920%2C1280&ssl=1 1280 1920 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2021-07-14 15:43:392025-07-29 15:44:05Best Home Improvements for 2021
a fireplace in a roomGreenbrook Design

Interior Tips and Ideas For A: Minimalist Home Design

Life, Styled

Now that it’s summer, you may have forgotten about your New Year’s resolutions to keep your home organized and embrace a more minimalist home interior. As you take a look around your home, you may even start to notice miscellaneous papers strewn across the counters, or knick-knacks you can’t remember buying cluttering up your shelves. With a new season about to begin, there’s no better time than now to clear the clutter and start fresh.

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July 7, 2021/by Stacey Walker
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CC Court house

Award-Winning Presentation: MORE THAN A WORK OF ART

In The News

Our very own hometown talent, nationally recognized photographer Randy McNeilly, has earned multiple prestigious awards for his exceptional artwork—proudly on display in the Greenbrook Design showroom.

Read more
July 1, 2021/by Stacey Walker
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Page 31 of 49«‹2930313233›»

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Office

Address
112 N. Lafayette St.
Shelby, NC 28150

 

Contact
Jan@greenbrookdesign.com
980-404-9600

 

Showroom Hours:
Monday 9 to 5 pm
Tuesday 9 to 5 pm
Wednesday 9 to 5 pm
Thursday 9 to 5 pm
Friday 10 to 4 pm
First Friday’s extended hours 5 to 7 pm
Saturday 10 to 2 pm

 

Our showroom is open to the public. Design meetings require an appointment, which can be done by phone or email. CONTACT US

 

Vendors require an appointment. Please contact: Jan@greenbrookdesign.com

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Link to: Tips For Planning Your Remodel Budget: Budgeting for Your Kitchen and Bath Link to: Tips For Planning Your Remodel Budget: Budgeting for Your Kitchen and Bath Tips For Planning Your Remodel Budget: Budgeting for Your Kitchen and Batha drawer with items in it budgetingGreenbrook Design Link to: The Bramble House Link to: The Bramble House a living room with a green couch and a kitchenWalker WoodworkingThe Bramble House
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