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Greenbrook Design

Design Notes

Interior Design Project Common Questions and Answers

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For Services Provided By Greenbrook Design – Ask The Designer.

Can I shop on my own?

You have hired me to design and complete a vision for your space. I ask that you do not select or purchase items because they may not fit the design, space, or budget. You will receive a detailed Specification for items to be purchased directly.

What Additional Cost Can I Expect?

I do my best to give you a complete cost outlook of each item, but additional costs such as storage, shipping, installation, or unexpected labor occasionally happen. For a very detailed explanation of possible hidden costs, read: The Hidden Costs of Interior Design

Do You Work With Contractors?

I work with the contractors hired by the client. I love working with other design professionals to create your custom space. I prefer to use professionals I have worked with on previous projects, and can provide recommendations when necessary. Greenbrook Design does not provide contractor services, so independent architects and contractors hired by the client are an integral part of the process.

How Long Do Projects Normally Last?

You will find this on many interior design questions and answers forums. This depends on the scope of the project and what is purchased. Occasionally, there are delays caused by weather, vendor vacations, factory errors, and other unpredictable influences that are out of my control. The client and all professionals hired to work on the project are expected not to cause unreasonable delays. Custom-ordered projects can take 4-12 weeks to receive once ordered.

How Do I Place An Order?

Once you receive a Proposal, you have 3 days to accept or decline the item. For acceptance, a signed copy of the proposal or approval on Studio Projects and full payment are required to place an order.  No item will be ordered by the Designer until the Designer receives the signed proposal and complete payment.

Can I Change My Mind After An Order Is Placed?

Most often, orders cannot be canceled or refunded. In the event that a full refund can be attained, you may cancel the order and receive a refund for the cost of the item minus the purchasing fee and any other applicable fees. You will be charged hourly for the time spent on canceled orders. Custom orders are not refundable.

When Are Payments Due?

Proposals are due with payment within 3 days. Invoices for time billing and reimbursable expenses are due within 14 days. Invoices over 30 days past due will accrue a 10% late fee per month, and all work will cease until the invoice is paid.

What If I Decide To Add More To The Scope Of Work Mid-Design?

Since I work hourly, increasing the scope is not a problem.

What If I Have Concerns About An Item?

Please bring these to my attention immediately, and we will discuss your concerns and, if necessary, find a more desirable solution. You make the decision about what is purchased and installed in your home.

What About A Budget?

We can work within your budget, whether you are looking for a completely custom masterpiece, something more along the lines of Pottery Barn, or a mix of the two. Having a budget is very important for the project to run smoothly and for your expectations to be met.

How Are Items Delivered?

Our policy is to perform one large installation of all your items, including all furniture and accessories purchased. Items purchased by Greenbrook Design go into a licensed, bonded, insured, and climate-controlled warehouse awaiting installation. It is our policy not to deliver items to clients’ homes directly or in multiple trips. Clients are responsible for all shipping, storage, and delivery fees.

How Do You Invoice Your Time?

In an effort to be as transparent as possible, I try to detail out design time. For example, I may spend my day researching products and putting together a design board. I do my best to detail the date, time spent, and a general summary of completed tasks.

What Is Your Response Time By Email and Or Text?

A design project can be very time-consuming; even when I am not working directly on your project, it is always on my mind. I am usually available to answer questions and will reply to texts and emails when possible on regular business days between the hours of 7 am and 7 pm. If I am in town, I am usually available on Saturdays between 9 & 4. We hope these interior design questions and answers have helped you in the area of design. If you have any other questions, we are more than happy to answer them.

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A master walk in closet with white glass cabinet doors and with wood flooringWalker Woodworking

Everything In Its Place: Closet Organization Tips

Life, Styled

When you think of a closet, you envision a space within a room that opens with a door. For some, it means enough room to hang up clothes or store larger items. It has, however, evolved to become much more than a mere stash and go-to spot for necessities. From hall closets to pantries to linen and bedroom closets, they serve multiple purposes. Today, it can be a mini dressing room, a place to keep all the kids’ sports equipment, and even a place of meditation ( really, it’s a thing). It is a great way to gain extra storage in the bedroom for personal items and is considered an extension of the home.

Read more
April 14, 2021/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/06/Walker-Woodworking-custom-cabinets-walk-in-closet-gold-hardware-glass-cabinet-doors-frameless-cabinets-hardware-resources.jpg?fit=1649%2C1280&ssl=1 1280 1649 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2021-04-14 19:46:022025-07-29 19:46:29Everything In Its Place: Closet Organization Tips
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Freshening Up: 4 Ways to Update your Home

Design Notes

Are you feeling like something needs to change inside your home? Tired of the same old decor pieces greeting you when you come home? Maybe your taste in style has changed, and you’re looking for a little update? The good news is you don’t have to do a full-blown renovation to achieve your goal; sometimes, it takes a little freshening up to update your home.

Read more
April 7, 2021/by Stacey Walker
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All Natural: Decluttering Your Home in an Eco-friendly Way

Design Notes

Too much clutter can detract from your home’s wellness and leave you feeling overwhelmed, anxious, and even depressed if it sticks around long enough. It can also make it difficult to concentrate, which can affect the entire family. It’s important to set about decluttering in an eco-friendly way to ensure that you aren’t throwing out things that could be put to good use elsewhere. With so many landfills already overflowing, it’s imperative for us all to do our part and keep recycling.

Keep reading for some great tips from Greenbook Design on how to declutter your home in an eco-friendly way.

Read more
March 28, 2021/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/06/Walker-Woodworking-custom-cabinets-pull-out-drawer-frameless-cabinets-Berenson-hardware-kitchen-sink.jpg?fit=1920%2C1280&ssl=1 1280 1920 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2021-03-28 20:07:042025-07-29 20:07:39All Natural: Decluttering Your Home in an Eco-friendly Way
a pool with a white house and trees in the backgroundGreenbrook Design

Enjoying Nature: Outside Spaces are the New Inside

Life, Styled

Warmer weather is just around the corner, meaning we can finally spend more time outside doing what we love, like grilling, swimming, and sitting around fire pits. One thing that all of these have in common is that they can be done in your own backyard. Outdoor spaces are trending this year and for good reason, since they provide a change of scenery for homeowners without having to drive somewhere, plus they add more usable space to your home. Enjoy fresh air, cool summer nights, and time with family all within the safety of your own home. Here are a few reasons and benefits to adding or upgrading your outdoor space.

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March 21, 2021/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/04/Pool-with-a-view-poolhouse-backyard-oasis-custom-cabinets-Waxhaw-NC-Walker-Woodworking-new-construction.jpg?fit=1920%2C1280&ssl=1 1280 1920 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2021-03-21 20:14:132025-07-29 20:14:46Enjoying Nature: Outside Spaces are the New Inside
a room with a fireplace and chairs Kid-Friendly HomeGreenbrook Design

Rainbow Of Options: Comfort in Color

Design Notes

Color. It is what gives our world variety and speaks a language all its own. It is a versatile element that is used in various professions such as art, entertainment, and even cooking. Interior designers thrive on color to express their client’s personality and tell their story. Color is also the common thread that ties other elements, like texture and pattern. Woven together, they create a sense of unity and influence the mood. It is fairly common knowledge that each color implies a mood, such as blue is calm, green represents growth, and yellow expresses happiness. The colors you select for your home can have an effect on the atmosphere, and more and more homeowners are looking to add a little comfort with color.

Read more
March 14, 2021/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/04/Vibrant-cabinet-colors-Trumpet-little-Greene-pool-house-kitchen-floating-shelves-apron-front-sink-pass-through-window-Walker-Woodworking-Waxhaw-NC.jpg?fit=1920%2C1280&ssl=1 1280 1920 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2021-03-14 20:19:442025-07-29 20:20:05Rainbow Of Options: Comfort in Color
Page 34 of 49«‹3233343536›»

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Address
112 N. Lafayette St.
Shelby, NC 28150

 

Contact
Jan@greenbrookdesign.com
980-404-9600

 

Showroom Hours:
Monday 9 to 5 pm
Tuesday 9 to 5 pm
Wednesday 9 to 5 pm
Thursday 9 to 5 pm
Friday 10 to 4 pm
First Friday’s extended hours 5 to 7 pm
Saturday 10 to 2 pm

 

Our showroom is open to the public. Design meetings require an appointment, which can be done by phone or email. CONTACT US

 

Vendors require an appointment. Please contact: Jan@greenbrookdesign.com

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Link to: Tips For Planning Your Remodel Budget: Budgeting for Your Kitchen and Bath Link to: Tips For Planning Your Remodel Budget: Budgeting for Your Kitchen and Bath Tips For Planning Your Remodel Budget: Budgeting for Your Kitchen and Batha drawer with items in it budgetingGreenbrook Design Link to: The Bramble House Link to: The Bramble House a living room with a green couch and a kitchenWalker WoodworkingThe Bramble House
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