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a bedroom with a couch and a table and gold light
Greenbrook Design

Design Notes

Interior Design Project Common Questions and Answers

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For Services Provided By Greenbrook Design – Ask The Designer.

Can I shop on my own?

You have hired me to design and complete a vision for your space. I ask that you do not select or purchase items because they may not fit the design, space, or budget. You will receive a detailed Specification for items to be purchased directly.

What Additional Cost Can I Expect?

I do my best to give you a complete cost outlook of each item, but additional costs such as storage, shipping, installation, or unexpected labor occasionally happen. For a very detailed explanation of possible hidden costs, read: The Hidden Costs of Interior Design

Do You Work With Contractors?

I work with the contractors hired by the client. I love working with other design professionals to create your custom space. I prefer to use professionals I have worked with on previous projects, and can provide recommendations when necessary. Greenbrook Design does not provide contractor services, so independent architects and contractors hired by the client are an integral part of the process.

How Long Do Projects Normally Last?

You will find this on many interior design questions and answers forums. This depends on the scope of the project and what is purchased. Occasionally, there are delays caused by weather, vendor vacations, factory errors, and other unpredictable influences that are out of my control. The client and all professionals hired to work on the project are expected not to cause unreasonable delays. Custom-ordered projects can take 4-12 weeks to receive once ordered.

How Do I Place An Order?

Once you receive a Proposal, you have 3 days to accept or decline the item. For acceptance, a signed copy of the proposal or approval on Studio Projects and full payment are required to place an order.  No item will be ordered by the Designer until the Designer receives the signed proposal and complete payment.

Can I Change My Mind After An Order Is Placed?

Most often, orders cannot be canceled or refunded. In the event that a full refund can be attained, you may cancel the order and receive a refund for the cost of the item minus the purchasing fee and any other applicable fees. You will be charged hourly for the time spent on canceled orders. Custom orders are not refundable.

When Are Payments Due?

Proposals are due with payment within 3 days. Invoices for time billing and reimbursable expenses are due within 14 days. Invoices over 30 days past due will accrue a 10% late fee per month, and all work will cease until the invoice is paid.

What If I Decide To Add More To The Scope Of Work Mid-Design?

Since I work hourly, increasing the scope is not a problem.

What If I Have Concerns About An Item?

Please bring these to my attention immediately, and we will discuss your concerns and, if necessary, find a more desirable solution. You make the decision about what is purchased and installed in your home.

What About A Budget?

We can work within your budget, whether you are looking for a completely custom masterpiece, something more along the lines of Pottery Barn, or a mix of the two. Having a budget is very important for the project to run smoothly and for your expectations to be met.

How Are Items Delivered?

Our policy is to perform one large installation of all your items, including all furniture and accessories purchased. Items purchased by Greenbrook Design go into a licensed, bonded, insured, and climate-controlled warehouse awaiting installation. It is our policy not to deliver items to clients’ homes directly or in multiple trips. Clients are responsible for all shipping, storage, and delivery fees.

How Do You Invoice Your Time?

In an effort to be as transparent as possible, I try to detail out design time. For example, I may spend my day researching products and putting together a design board. I do my best to detail the date, time spent, and a general summary of completed tasks.

What Is Your Response Time By Email and Or Text?

A design project can be very time-consuming; even when I am not working directly on your project, it is always on my mind. I am usually available to answer questions and will reply to texts and emails when possible on regular business days between the hours of 7 am and 7 pm. If I am in town, I am usually available on Saturdays between 9 & 4. We hope these interior design questions and answers have helped you in the area of design. If you have any other questions, we are more than happy to answer them.

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a laundry room with a window and washing machineGreenbrook Design

4 reasons to have Window Treatments

Design Notes

Window treatments have made an interesting journey through the years in interior design. From floor to ceiling and mere window length, they have travelled the full circle of style. Today, window treatments can come in a variety of forms and options, plus they do more than just block out the sun; they can finish the look of a room and add the necessary touch that brings out the homeowner’s personality. Windows are our connection to nature and are an essential part of the home, which means they deserve proper consideration and care. They are also an area of the room that naturally draws the eye of the homeowner and guest alike. Most of the time, however, windows tend to be overlooked.

Read more
May 21, 2021/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/06/Walker-Woodworking-custom-cabinets-laundry-room-window-Cabico-essence-cabinets-trio-door-blue-cabinets-1-e1754323724761.jpg?fit=920%2C1150&ssl=1 1150 920 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2021-05-21 18:17:592025-07-29 18:18:484 reasons to have Window Treatments
A kitchen with light blue cabinetry and a marble countertop with plants in pots all on itGreenbrook Design

Essential DIY Home Maintenance for Spring

Design Notes

There’s nothing quite like the warm weather and smell of blooming flowers that come with springtime. While you may have grown used to cozying up indoors during the colder months, now you can start spending more time tending to your garden, playing with your kids in the yard, and kicking back on the patio while enjoying the sun.

But in order to fully enjoy your time outside (and potentially save yourself from having to pay for expensive home repairs in the future), you will need to perform some basic home maintenance. To help you get started, here are some key areas to tackle this spring, brought to you by Greenbrook Design.

Read more
May 14, 2021/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/06/Walker-Woodworking-custom-cabinets-Cabico-cabinets-frameless-laundry-room-cabinets-under-cabinet-lighting-Bali-door.jpg?fit=1920%2C1280&ssl=1 1280 1920 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2021-05-14 18:24:262025-07-29 18:24:59Essential DIY Home Maintenance for Spring
a store front with a sign and plantsGreenbrook Design

A Unique Experience: Why go to a Showroom?

Uptown & Undercover

Making the decision to open our own showroom was not done overnight. It began as the answer to a need for our clients. They needed a place where they could come and explore the possibilities that awaited them for their home renovation. It was important to our owners, Travis and Stacey Walker, that their clients could see and feel the products, enhancing their design experience. As the idea became a reality, the Walkers realized the added benefit of having more than just cabinets featured in the showroom. Greenbrook Design is proud to be an authorized dealer for not just four lines of cabinetry but multiple home furnishings and decor companies like Europe 2 You and Moe’s. Get a peek inside the showroom here and listen to Stacey share her vision of the showroom.

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May 7, 2021/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/02/showroom-outside-view-first-friday.jpg?fit=640%2C481&ssl=1 481 640 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2021-05-07 18:34:372025-07-29 18:35:06A Unique Experience: Why go to a Showroom?
Walker Woodworking custom cabinets exposed brick fireplace banquette seating area blue and white bench farmhouse style kitchen

Room For More: Multifunctional Spaces in the Home

Design Notes

We have all witnessed the transformation this past year, bedrooms become offices, kitchen tables become classrooms, and your basement doubles as a home gym. The problem is that most of these spaces were not ready to accommodate double duty. Multifunctional means one area of the home can handle multiple duties, while this sounds great, no one wants it to look like it’s a three-in-one, which is where good design comes into play. Selecting furniture pieces that can serve several purposes or planning a layout that can fulfill multiple needs is key to creating a home that suits your family’s unique lifestyle and routine. Let’s discuss what goes into designing these spaces and how you can make the most of the space you have.

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April 28, 2021/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/07/Walker-Woodworking-custom-cabinets-exposed-brick-fireplace-banquette-seating-area-blue-and-white-bench-farmhouse-style-kitchen.jpg?fit=1837%2C1280&ssl=1 1280 1837 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2021-04-28 18:50:542025-07-29 18:51:42Room For More: Multifunctional Spaces in the Home
Cabin outdoor living space with fireplace with live edge dining tableWalker Woodworking

Natures Calm Palette: Connecting with Nature

Life, Styled

Design is more than just creating a layout that is functional and beautiful; it is about turning a house into a home that has an atmosphere just right for you. A functional home is good, but a home where you feel at home is best, which is the end goal for every designer. One way to have a welcoming environment is to draw inspiration from nature, which is a trend that is gaining momentum in the design world.

Read more
April 14, 2021/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/02/Walker-Woodworking-custom-cabinets-outdoor-living-space-outdoor-kitchen-fireplace-cabin-design-outdoor-seating.jpg?fit=1980%2C1320&ssl=1 1320 1980 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2021-04-14 19:51:192025-07-29 19:52:02Natures Calm Palette: Connecting with Nature
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Address
112 N. Lafayette St.
Shelby, NC 28150

 

Contact
Jan@greenbrookdesign.com
980-404-9600

 

Showroom Hours:
Monday 9 to 5 pm
Tuesday 9 to 5 pm
Wednesday 9 to 5 pm
Thursday 9 to 5 pm
Friday 10 to 4 pm
First Friday’s extended hours 5 to 7 pm
Saturday 10 to 2 pm

 

Our showroom is open to the public. Design meetings require an appointment, which can be done by phone or email. CONTACT US

 

Vendors require an appointment. Please contact: Jan@greenbrookdesign.com

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