Install Day FAQ

The day you have been waiting for has arrived, your cabinets are getting ready to be installed. You may, however, have some questions about the process so we have compiled a list of our most frequently asked questions. Please don’t hesitate to reach out to your designer if you have any additional questions. #installday

Q. Who will be installing our cabinets?
A. All cabinet installations for Greenbrook Design are completed by Walker Woodworking Install Crew. The installation crew is highly-trained, efficient, and detail-oriented. *(They will always be wearing logo designed shirts.) The crew consists of a team leader and assistant. Once the crew arrives they will greet you and you can give them your 40% payment unless prior arrangements have been made.

Q. What time will the installers arrive?
A. The crew is based in Shelby, NC and our installers usually leave the shop by 8 am. Traffic and location will determine what time they arrive at your home.

Q. How long will the installation take?
A. Every installation is different and can take a different amount of time based on the complexity, number of rooms, and whether the floors and walls are level and plumb. On average a kitchen installation takes around 3-4 days to complete.

Q. Why does the installation take several days?
A. Our installation crew will spend time carefully leveling, squaring and custom fitting each cabinet to the floor, ceiling, and walls. This can be quite time-consuming because walls, floors, or ceilings are never perfectly square, plumb, or level. When the installers are finished, each cabinet will have been custom fit into your space.

Q. Do I need to do anything special before the installation?
A. In order to ensure that the install crew can begin immediately, we ask that you prep these areas prior to arrival:
• The area should be generally clean and free of debris
• All flooring should be installed unless otherwise discussed. (This is a very important step that allows us to properly fit your cabinetry to the floor.)
• All flooring should be clean and dust-free (This is especially important on wood floors. We will put work blankets down on wood, but the cleaner the floor the better.)
• All appliances should be disconnected and removed from the area

Q. Why do you ask that there be no other sub-contractors present on the day of installation?
A. Even though our installers work and play well with others, we do prefer that they are the only ones on the job site. Cabinet installation requires a great amount of space and the installers will need to set up areas for their tools, saws, and space to modify cabinetry. They also need to store the cabinets and parts that have not been installed yet. This can be very difficult if they have to share areas and can greatly affect the speed and accuracy of the installation.

Q. Should we plan to be at the home during the installation?
A. We know that this is a very exciting day that you have been planning on for a very long time. Installing custom cabinetry is part art and part science, the installers are very talented at what they do. However, the installers do their best work when someone is not looking over their shoulder. We respectfully ask that you give them space and time to do what they do best.

Q. What can I expect to see during the days of install?
A. You will see your vision becoming a reality, but remember some adjustments can’t be made until after certain stages of the installation are complete. For example, the doors are not adjusted evenly until the end to ensure consistency. So, understand that what you see will vary throughout the process. Installation can start to look complete, but chances are we will still be making adjustments up to the completion of the install.

Q. What if we run into a problem with the installation?
A. Over the past 20 years, we have designed, built, and installed thousands of custom kitchens. We will take good care of you, so please don’t panic – you’re in good hands! Your designer will be glad to help you and do what it takes to answer any concerns you may have. Your designer and the Install Manager will work together with you to solve any problem that may arise.

Q. What if I want to change something after it is installed?
A. We want you to be happy with your custom kitchen. Let your designer know what you are thinking and they can help you know if it is something that can be easily changed. If it requires additional time or products, contact your designer, they will be happy to give you an estimate of any additional charges.

Q. Will you clean the cabinets after the installation is complete?
A. The installers are very careful where they make dust and will clean up the job site each evening before leaving. If you don’t see this getting done daily please contact our install manager. On the final day, if space allows it, they will use their vacuum to remove any of the dust out from the cabinetry as well. You will need to do a final cleaning before you use the cabinets.

***If you have cabinets that sit on counter-tops, then your installation can not be completed until the counter-tops have been installed. This does not apply to wood counter-tops.

We hope this information has been helpful to ensure a great install experience!  Remember that cabinetry installation is only part of the process, in general, remodels can take a few weeks to complete.

We would love for you to share any of your personal install photos on social media, be sure to use the hashtag #installday and #greenbrookdesign.