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Greenbrook Design

Design Notes

Interior Design Project Common Questions and Answers

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For Services Provided By Greenbrook Design – Ask The Designer.

Can I shop on my own?

You have hired me to design and complete a vision for your space. I ask that you do not select or purchase items because they may not fit the design, space, or budget. You will receive a detailed Specification for items to be purchased directly.

What Additional Cost Can I Expect?

I do my best to give you a complete cost outlook of each item, but additional costs such as storage, shipping, installation, or unexpected labor occasionally happen. For a very detailed explanation of possible hidden costs, read: The Hidden Costs of Interior Design

Do You Work With Contractors?

I work with the contractors hired by the client. I love working with other design professionals to create your custom space. I prefer to use professionals I have worked with on previous projects, and can provide recommendations when necessary. Greenbrook Design does not provide contractor services, so independent architects and contractors hired by the client are an integral part of the process.

How Long Do Projects Normally Last?

You will find this on many interior design questions and answers forums. This depends on the scope of the project and what is purchased. Occasionally, there are delays caused by weather, vendor vacations, factory errors, and other unpredictable influences that are out of my control. The client and all professionals hired to work on the project are expected not to cause unreasonable delays. Custom-ordered projects can take 4-12 weeks to receive once ordered.

How Do I Place An Order?

Once you receive a Proposal, you have 3 days to accept or decline the item. For acceptance, a signed copy of the proposal or approval on Studio Projects and full payment are required to place an order.  No item will be ordered by the Designer until the Designer receives the signed proposal and complete payment.

Can I Change My Mind After An Order Is Placed?

Most often, orders cannot be canceled or refunded. In the event that a full refund can be attained, you may cancel the order and receive a refund for the cost of the item minus the purchasing fee and any other applicable fees. You will be charged hourly for the time spent on canceled orders. Custom orders are not refundable.

When Are Payments Due?

Proposals are due with payment within 3 days. Invoices for time billing and reimbursable expenses are due within 14 days. Invoices over 30 days past due will accrue a 10% late fee per month, and all work will cease until the invoice is paid.

What If I Decide To Add More To The Scope Of Work Mid-Design?

Since I work hourly, increasing the scope is not a problem.

What If I Have Concerns About An Item?

Please bring these to my attention immediately, and we will discuss your concerns and, if necessary, find a more desirable solution. You make the decision about what is purchased and installed in your home.

What About A Budget?

We can work within your budget, whether you are looking for a completely custom masterpiece, something more along the lines of Pottery Barn, or a mix of the two. Having a budget is very important for the project to run smoothly and for your expectations to be met.

How Are Items Delivered?

Our policy is to perform one large installation of all your items, including all furniture and accessories purchased. Items purchased by Greenbrook Design go into a licensed, bonded, insured, and climate-controlled warehouse awaiting installation. It is our policy not to deliver items to clients’ homes directly or in multiple trips. Clients are responsible for all shipping, storage, and delivery fees.

How Do You Invoice Your Time?

In an effort to be as transparent as possible, I try to detail out design time. For example, I may spend my day researching products and putting together a design board. I do my best to detail the date, time spent, and a general summary of completed tasks.

What Is Your Response Time By Email and Or Text?

A design project can be very time-consuming; even when I am not working directly on your project, it is always on my mind. I am usually available to answer questions and will reply to texts and emails when possible on regular business days between the hours of 7 am and 7 pm. If I am in town, I am usually available on Saturdays between 9 & 4. We hope these interior design questions and answers have helped you in the area of design. If you have any other questions, we are more than happy to answer them.

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a bathroom sink with a mirror and flowersGreenbrook Design

Functional, Expressive, Elegant: Jewelry For Your Cabinets

Life, Styled

While cabinet hardware is essential for functionality, it’s also a key element in the overall look and feel of your space. When selecting hardware, there’s more to consider than just appearance. How do you want your cabinets to open? Do you prefer knobs, pulls, or a combination of both? Should you go with cup pulls for a traditional touch or sleek bar pulls for a modern edge?

These decisions may seem small, but they can have a significant impact on both the usability and aesthetic of your cabinetry. Hardware serves as the finishing touch—bringing together the design while also making everyday tasks more comfortable and intuitive.

Read more
September 28, 2021/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/07/Half-Bathroom-round-gold-hardware-modern-pendants-built-in-cabinets.jpg?fit=853%2C1280&ssl=1 1280 853 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2021-09-28 20:11:002025-07-29 20:30:29Functional, Expressive, Elegant: Jewelry For Your Cabinets
A kitchen with a close up of a black dovetail cabinet drawer with cabico essenceWalker Woodworking

The Right Fit For You: Why Choose Semi-Custom Cabinets

Design Notes

You are ready to begin your renovation, but you are unsure whether you want to go with custom or semi-custom cabinets. While custom cabinets will provide you with the exact fit you need for your space, they are at the higher end of the price range. Semi-custom cabinets tend to be a more budget-friendly alternative while still giving you the style and function needed for your space. Many homeowners are discovering the benefits of choosing semi-custom cabinets and are learning that they can still get the look they want while staying within their budget. Let’s talk more about what semi-custom cabinets are, the benefits they bring to your project, and some of the options we offer here at Greenbrook Design.

Read more
September 28, 2021/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/06/Walker-Woodworking-custom-cabinets-dovetail-drawer-cabico-essence-frameless-cabinets.jpg?fit=1920%2C1280&ssl=1 1280 1920 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2021-09-28 14:50:082025-07-29 14:50:31The Right Fit For You: Why Choose Semi-Custom Cabinets
Walker Woodworking window treatments white bathroom white bathroom vanity canned lighting heated towel rack white bathroom cabinets pattern tile flooring

A Lasting Impression: Why is Flooring Important?

Design Notes

We use it every day but hardly pay any attention to it, yet it can impact the overall design of the home. We are, of course, referring to your flooring, and its importance should not be overlooked or underestimated. It is the largest design element in the home, which means it tends to serve as the foundation of the look and feel in the room. It has the ability to make or break your space and is subconsciously the first thing we notice in a room. Since it is used consistently, it must be durable and functional for the particular area, whether slip-resistant or waterproof. Flooring should also complement the overall design style you choose and be carefully considered before finalizing your choice. Here are some aspects to remember when making your selection.

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September 14, 2021/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/07/Walker-Woodworking-window-treatments-white-bathroom-white-bathroom-vanity-canned-lighting-heated-towel-rack-white-bathroom-cabinets-pattern-tile-flooring.jpg?fit=853%2C1280&ssl=1 1280 853 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2021-09-14 14:55:122025-07-29 14:55:52A Lasting Impression: Why is Flooring Important?
Walker Woodworking custom cabinets top knobs hardware white subway tile white kitchen backsplash inset cabinets

Styled Protection: Why have Backsplash?

Design Notes

The kitchen backsplash tends to be overlooked during the planning session for a renovation, but it has a big impact on the overall look of the design, and it should not be underestimated. To many, it may seem like such a small element, but it has the power to bring style, class, and protection to the heart of the home.  When walking through a model home or flipping pages in an interior design magazine, the kitchen always has a backsplash that often draws our eye. Coming in multiple sizes, styles, and shades, the kitchen backsplash has come a long way from being a simple surface to creating a glamorous highlight that immediately draws the eye.

Read more
September 7, 2021/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/07/Walker-Woodworking-custom-cabinets-top-knobs-hardware-white-subway-tile-white-kitchen-backsplash-inset-cabinets.jpg?fit=1920%2C1280&ssl=1 1280 1920 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2021-09-07 15:14:162025-07-29 15:14:48Styled Protection: Why have Backsplash?
a dog standing in a kitchen Pet-friendly Home RemodelingWalker Woodworking

Accommodating Space: Changes in the Home

Life, Styled

This deficiency has led to a readjustment of space, a call to renovate the home, and to provide a more functional design for everyone. There are also other reasons motivating homeowners to reevaluate their current living situation, such as greater flexibility at home, an open concept, personal space, and plenty of storage. While kitchens and bathrooms are still among the most renovated areas in the home, new emphasis is being placed on four additional sections in the home, which we want to highlight today.

Read more
September 7, 2021/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/01/Dog.jpg?fit=1800%2C1200&ssl=1 1200 1800 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2021-09-07 15:00:042025-08-10 17:57:56Accommodating Space: Changes in the Home
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112 N. Lafayette St.
Shelby, NC 28150

 

Contact
Jan@greenbrookdesign.com
980-404-9600

 

Showroom Hours:
Monday 9 to 5 pm
Tuesday 9 to 5 pm
Wednesday 9 to 5 pm
Thursday 9 to 5 pm
Friday 10 to 4 pm
First Friday’s extended hours 5 to 7 pm
Saturday 10 to 2 pm

 

Our showroom is open to the public. Design meetings require an appointment, which can be done by phone or email. CONTACT US

 

Vendors require an appointment. Please contact: Jan@greenbrookdesign.com

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