Design Notes
For Services Provided By Greenbrook Design – Ask The Designer.
Can I shop on my own?
You have hired me to design and complete a vision for your space. I ask that you do not select or purchase items because they may not fit the design, space, or budget. You will receive a detailed Specification for items to be purchased directly.
What Additional Cost Can I Expect?
I do my best to give you a complete cost outlook of each item, but additional costs such as storage, shipping, installation, or unexpected labor occasionally happen. For a very detailed explanation of possible hidden costs, read: The Hidden Costs of Interior Design
Do You Work With Contractors?
I work with the contractors hired by the client. I love working with other design professionals to create your custom space. I prefer to use professionals I have worked with on previous projects, and can provide recommendations when necessary. Greenbrook Design does not provide contractor services, so independent architects and contractors hired by the client are an integral part of the process.
How Long Do Projects Normally Last?
You will find this on many interior design questions and answers forums. This depends on the scope of the project and what is purchased. Occasionally, there are delays caused by weather, vendor vacations, factory errors, and other unpredictable influences that are out of my control. The client and all professionals hired to work on the project are expected not to cause unreasonable delays. Custom-ordered projects can take 4-12 weeks to receive once ordered.
How Do I Place An Order?
Once you receive a Proposal, you have 3 days to accept or decline the item. For acceptance, a signed copy of the proposal or approval on Studio Projects and full payment are required to place an order. No item will be ordered by the Designer until the Designer receives the signed proposal and complete payment.
Can I Change My Mind After An Order Is Placed?
Most often, orders cannot be canceled or refunded. In the event that a full refund can be attained, you may cancel the order and receive a refund for the cost of the item minus the purchasing fee and any other applicable fees. You will be charged hourly for the time spent on canceled orders. Custom orders are not refundable.
When Are Payments Due?
Proposals are due with payment within 3 days. Invoices for time billing and reimbursable expenses are due within 14 days. Invoices over 30 days past due will accrue a 10% late fee per month, and all work will cease until the invoice is paid.
What If I Decide To Add More To The Scope Of Work Mid-Design?
Since I work hourly, increasing the scope is not a problem.
What If I Have Concerns About An Item?
Please bring these to my attention immediately, and we will discuss your concerns and, if necessary, find a more desirable solution. You make the decision about what is purchased and installed in your home.
What About A Budget?
We can work within your budget, whether you are looking for a completely custom masterpiece, something more along the lines of Pottery Barn, or a mix of the two. Having a budget is very important for the project to run smoothly and for your expectations to be met.
How Are Items Delivered?
Our policy is to perform one large installation of all your items, including all furniture and accessories purchased. Items purchased by Greenbrook Design go into a licensed, bonded, insured, and climate-controlled warehouse awaiting installation. It is our policy not to deliver items to clients’ homes directly or in multiple trips. Clients are responsible for all shipping, storage, and delivery fees.
How Do You Invoice Your Time?
In an effort to be as transparent as possible, I try to detail out design time. For example, I may spend my day researching products and putting together a design board. I do my best to detail the date, time spent, and a general summary of completed tasks.
Walker WoodworkingUpdating your home to a place that truly feels comfortable and enjoyable for everyone doesn’t have to break the bank. By making a few adjustments here and there, you can transform your home into your favorite hangout. Our amazing team can assist you in finding just the thing or things that have been missing from your home, plus with our access to over 30 different vendors, we know our members can help. We invite you to visit our 5,000-square-foot award-winning showroom, located in beautiful Uptown Shelby, near Charlotte, NC, as well as several other cities, including Spartanburg and Asheville. We look forward to helping you rejuvenate your living space.
Walker WoodworkingWhile there are multiple standard door styles to choose from, opting for a custom look can add that special wow factor to your home that you’ve been looking for. We have been manufacturing custom pieces for over twenty years and love seeing the look of surprise and delight on our clients’ faces when they see their cabinet for the first time. Here are four unique door styles that we’ve created for our clients, which we’re particularly proud of.
Walker WoodworkingMany homeowners want the familiar touches of suburban life while enjoying the benefits that urban life has to offer. This results in a need for design to alter and adjust in order to provide exactly what is required to make someone feel perfectly at home. Let’s discuss some of the ways you can blend urban with suburban and create a style that says welcome home to you.
Walker WoodworkingOne of the best features of any bedroom is the closet. This is the place where not just your clothes go, but a myriad of other objects as well. As it is considered one of the more functional areas in the room, this means it has certain obligations to meet, including sufficient space and storage capacity. Few things frustrate a homeowner as much as a dysfunctional closet that is a hazard every time the door is opened. Having one that is designed according to your needs, with ways to keep everything organized and in its proper place, is a dream come true. Of course, while closets need to be functional, they can also be stylish and ever personalized to your particular needs. Let’s talk about what goes into designing the perfect walk-in closet.
Finishing a basement or renovating it completely can also increase the value of your home. There is also the possibility of gaining additional income by renting out the basement. A basement is a blank canvas waiting to be transformed into a useful and functional space for you and your family.
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Walker Woodworking