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Greenbrook Design

Design Notes

Interior Design Project Common Questions and Answers

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For Services Provided By Greenbrook Design – Ask The Designer.

Can I shop on my own?

You have hired me to design and complete a vision for your space. I ask that you do not select or purchase items because they may not fit the design, space, or budget. You will receive a detailed Specification for items to be purchased directly.

What Additional Cost Can I Expect?

I do my best to give you a complete cost outlook of each item, but additional costs such as storage, shipping, installation, or unexpected labor occasionally happen. For a very detailed explanation of possible hidden costs, read: The Hidden Costs of Interior Design

Do You Work With Contractors?

I work with the contractors hired by the client. I love working with other design professionals to create your custom space. I prefer to use professionals I have worked with on previous projects, and can provide recommendations when necessary. Greenbrook Design does not provide contractor services, so independent architects and contractors hired by the client are an integral part of the process.

How Long Do Projects Normally Last?

You will find this on many interior design questions and answers forums. This depends on the scope of the project and what is purchased. Occasionally, there are delays caused by weather, vendor vacations, factory errors, and other unpredictable influences that are out of my control. The client and all professionals hired to work on the project are expected not to cause unreasonable delays. Custom-ordered projects can take 4-12 weeks to receive once ordered.

How Do I Place An Order?

Once you receive a Proposal, you have 3 days to accept or decline the item. For acceptance, a signed copy of the proposal or approval on Studio Projects and full payment are required to place an order.  No item will be ordered by the Designer until the Designer receives the signed proposal and complete payment.

Can I Change My Mind After An Order Is Placed?

Most often, orders cannot be canceled or refunded. In the event that a full refund can be attained, you may cancel the order and receive a refund for the cost of the item minus the purchasing fee and any other applicable fees. You will be charged hourly for the time spent on canceled orders. Custom orders are not refundable.

When Are Payments Due?

Proposals are due with payment within 3 days. Invoices for time billing and reimbursable expenses are due within 14 days. Invoices over 30 days past due will accrue a 10% late fee per month, and all work will cease until the invoice is paid.

What If I Decide To Add More To The Scope Of Work Mid-Design?

Since I work hourly, increasing the scope is not a problem.

What If I Have Concerns About An Item?

Please bring these to my attention immediately, and we will discuss your concerns and, if necessary, find a more desirable solution. You make the decision about what is purchased and installed in your home.

What About A Budget?

We can work within your budget, whether you are looking for a completely custom masterpiece, something more along the lines of Pottery Barn, or a mix of the two. Having a budget is very important for the project to run smoothly and for your expectations to be met.

How Are Items Delivered?

Our policy is to perform one large installation of all your items, including all furniture and accessories purchased. Items purchased by Greenbrook Design go into a licensed, bonded, insured, and climate-controlled warehouse awaiting installation. It is our policy not to deliver items to clients’ homes directly or in multiple trips. Clients are responsible for all shipping, storage, and delivery fees.

How Do You Invoice Your Time?

In an effort to be as transparent as possible, I try to detail out design time. For example, I may spend my day researching products and putting together a design board. I do my best to detail the date, time spent, and a general summary of completed tasks.

What Is Your Response Time By Email and Or Text?

A design project can be very time-consuming; even when I am not working directly on your project, it is always on my mind. I am usually available to answer questions and will reply to texts and emails when possible on regular business days between the hours of 7 am and 7 pm. If I am in town, I am usually available on Saturdays between 9 & 4. We hope these interior design questions and answers have helped you in the area of design. If you have any other questions, we are more than happy to answer them.

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magenta

Viva Magenta Pantone Color of the Year 2023

Design Notes

Paint companies like Sherwin-Williams have already announced their amazing Color of the Year choice, Redend Point, which draws from nature’s calm color palette. Benjamin Moore’s choice of Raspberry Blush, though, is closer in shade to the color selection made by the one company everyone in the fashion world looks to, Pantone. Designers and manufacturers alike waited with eagerness to hear Pantone’s color of the year announcement, and for 2023, their choice was Viva Magenta, a color described as a “crimson red tone that presents a balance between warm and cool. This hybrid of red and pink is a reflection of our current world’s relationship of living in both a physical and digital world. More and more homeowners are learning to blend their work and home lifestyles, which have become deeply entwined over the last couple of years. We know that color is much more than a splash of paint on a wall or cabinet; it speaks a language all its own, something Pantone seems to grasp and express well. So what influence will 2023’s Viva Magenta have on us? Let’s explore the answers today.

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December 28, 2022/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/07/magenta.jpg?fit=1500%2C630&ssl=1 630 1500 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2022-12-28 14:19:242025-07-24 14:19:51Viva Magenta Pantone Color of the Year 2023
a brick house with a lawn and trees redesign your homeGreenbrook Design

How to tell its time to redesign your home

Life, Styled

When you first moved into your property, you took the time to come up with the perfect design for a space you’ll call home. However, over time, circumstances change, and so do people. And, now, you’ve found yourself in a situation of wanting to change things up a bit. If you’re wondering how to tell it’s time to redesign your home, sit tight and let us walk you through all the major signs.

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December 14, 2022/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/05/065.jpg?fit=1920%2C1280&ssl=1 1280 1920 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2022-12-14 14:44:092025-07-24 14:44:43How to tell its time to redesign your home
Vintage style living room with wallpapered wallsGreenbrook Design

The Value of Antique Shopping

Life, Styled

Homes are a collection of things we love, and sometimes those things can come from places outside the traditional sources, such as your typical home furnishings stores. Increasingly, designers and homeowners alike are discovering the benefits of antique stores. These places, often thought of as the last stop for items no one else wanted, have become a popular shopping stop for those who want to have something unique in their home and enjoy the thrill of “treasure hunting”. More and more design styles are also embracing vintage finds, seeking to blend them together to create something special, such as the grand millennial and mid-century modern styles. Millennials are also enjoying the freedom to branch out in their design choices, creating a home that is customized to their own personality. Antique shopping can be a wonderful way to uncover those special touches that can make all the difference in your home, so let’s explore how to get started and what to do with all of the treasures you find.

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December 14, 2022/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/01/custom-cabinets-european-farmhouse-style-vintage-sitting-room-historic-home-renovation.jpg?fit=1200%2C800&ssl=1 800 1200 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2022-12-14 14:24:262025-07-24 14:24:48The Value of Antique Shopping
a red mixer on a marble countertop, transitional kitchen styleWalker Woodworking

The Return of the Butler Pantry

Design Notes

More designers and contractors are incorporating this secondary space into the kitchen to gain square footage and have an area that works as an extension of the kitchen. Let’s dive deeper into what a butler pantry is and what the benefits are for you.

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December 14, 2022/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/01/Pantry-storage-hidden-pass-through-Walker-Woodworking-custom-cabinets-kitchen-design-pantry-design-NKBA-winner.jpg?fit=1800%2C1200&ssl=1 1200 1800 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2022-12-14 11:05:162025-08-08 15:28:09The Return of the Butler Pantry
a kitchen mirrored walnut islandWalker Woodworking

What are Mullion Cabinet Doors?

Design Notes

This is why we have created multiple door profile styles so that each of our clients can find the one that perfectly tells their story to everyone. At times, they are not able to pinpoint one that speaks to them, which is why we offer custom door styles as well. Several of our clients have opted for mullion cabinet doors, which always add a beautiful touch to their space.

Read more
November 14, 2022/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/02/Walker-Woodworking-custom-cabinets-kitchen-island-walnut-rubio-chocolate-cracked-pepper-mullions-mirrored-cabinets-Inset-cabinets-Shelby-door.jpg?fit=1980%2C1320&ssl=1 1320 1980 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2022-11-14 20:24:452025-07-17 20:25:25What are Mullion Cabinet Doors?
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Address
112 N. Lafayette St.
Shelby, NC 28150

 

Contact
Jan@greenbrookdesign.com
980-404-9600

 

Showroom Hours:
Monday 9 to 5 pm
Tuesday 9 to 5 pm
Wednesday 9 to 5 pm
Thursday 9 to 5 pm
Friday 10 to 4 pm
First Friday’s extended hours 5 to 7 pm
Saturday 10 to 2 pm

 

Our showroom is open to the public. Design meetings require an appointment, which can be done by phone or email. CONTACT US

 

Vendors require an appointment. Please contact: Jan@greenbrookdesign.com

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