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a bedroom with a couch and a table and gold light
Greenbrook Design

Design Notes

Interior Design Project Common Questions and Answers

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For Services Provided By Greenbrook Design – Ask The Designer.

Can I shop on my own?

You have hired me to design and complete a vision for your space. I ask that you do not select or purchase items because they may not fit the design, space, or budget. You will receive a detailed Specification for items to be purchased directly.

What Additional Cost Can I Expect?

I do my best to give you a complete cost outlook of each item, but additional costs such as storage, shipping, installation, or unexpected labor occasionally happen. For a very detailed explanation of possible hidden costs, read: The Hidden Costs of Interior Design

Do You Work With Contractors?

I work with the contractors hired by the client. I love working with other design professionals to create your custom space. I prefer to use professionals I have worked with on previous projects, and can provide recommendations when necessary. Greenbrook Design does not provide contractor services, so independent architects and contractors hired by the client are an integral part of the process.

How Long Do Projects Normally Last?

You will find this on many interior design questions and answers forums. This depends on the scope of the project and what is purchased. Occasionally, there are delays caused by weather, vendor vacations, factory errors, and other unpredictable influences that are out of my control. The client and all professionals hired to work on the project are expected not to cause unreasonable delays. Custom-ordered projects can take 4-12 weeks to receive once ordered.

How Do I Place An Order?

Once you receive a Proposal, you have 3 days to accept or decline the item. For acceptance, a signed copy of the proposal or approval on Studio Projects and full payment are required to place an order.  No item will be ordered by the Designer until the Designer receives the signed proposal and complete payment.

Can I Change My Mind After An Order Is Placed?

Most often, orders cannot be canceled or refunded. In the event that a full refund can be attained, you may cancel the order and receive a refund for the cost of the item minus the purchasing fee and any other applicable fees. You will be charged hourly for the time spent on canceled orders. Custom orders are not refundable.

When Are Payments Due?

Proposals are due with payment within 3 days. Invoices for time billing and reimbursable expenses are due within 14 days. Invoices over 30 days past due will accrue a 10% late fee per month, and all work will cease until the invoice is paid.

What If I Decide To Add More To The Scope Of Work Mid-Design?

Since I work hourly, increasing the scope is not a problem.

What If I Have Concerns About An Item?

Please bring these to my attention immediately, and we will discuss your concerns and, if necessary, find a more desirable solution. You make the decision about what is purchased and installed in your home.

What About A Budget?

We can work within your budget, whether you are looking for a completely custom masterpiece, something more along the lines of Pottery Barn, or a mix of the two. Having a budget is very important for the project to run smoothly and for your expectations to be met.

How Are Items Delivered?

Our policy is to perform one large installation of all your items, including all furniture and accessories purchased. Items purchased by Greenbrook Design go into a licensed, bonded, insured, and climate-controlled warehouse awaiting installation. It is our policy not to deliver items to clients’ homes directly or in multiple trips. Clients are responsible for all shipping, storage, and delivery fees.

How Do You Invoice Your Time?

In an effort to be as transparent as possible, I try to detail out design time. For example, I may spend my day researching products and putting together a design board. I do my best to detail the date, time spent, and a general summary of completed tasks.

What Is Your Response Time By Email and Or Text?

A design project can be very time-consuming; even when I am not working directly on your project, it is always on my mind. I am usually available to answer questions and will reply to texts and emails when possible on regular business days between the hours of 7 am and 7 pm. If I am in town, I am usually available on Saturdays between 9 & 4. We hope these interior design questions and answers have helped you in the area of design. If you have any other questions, we are more than happy to answer them.

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a large white closet with a wooden counter topWalker Woodworking

Room For Everything You Need: Designing a Walk-in Closet

Design Notes

One of the best features of any bedroom is the closet. This is the place where not just your clothes go, but a myriad of other objects as well. As it is considered one of the more functional areas in the room, this means it has certain obligations to meet, including sufficient space and storage capacity. Few things frustrate a homeowner as much as a dysfunctional closet that is a hazard every time the door is opened. Having one that is designed according to your needs, with ways to keep everything organized and in its proper place, is a dream come true. Of course, while closets need to be functional, they can also be stylish and ever personalized to your particular needs. Let’s talk about what goes into designing the perfect walk-in closet.

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August 14, 2022/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/04/Master-closet-dressing-room-shoe-storage-Concord-door-Closet-designs-Mirrored-doors-brass-hanging-rods-Benjamin-Moore-China-white-Walker-Woodworking-2.jpg?fit=1920%2C1280&ssl=1 1280 1920 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2022-08-14 16:20:172025-07-24 16:20:36Room For Everything You Need: Designing a Walk-in Closet
basement

Utilizing your Basement Space

Life, Styled

Finishing a basement or renovating it completely can also increase the value of your home. There is also the possibility of gaining additional income by renting out the basement. A basement is a blank canvas waiting to be transformed into a useful and functional space for you and your family.

Read more
August 14, 2022/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/07/Golf-simulator-finished-basement-entertainment-area-wood-flooring.jpg?fit=1941%2C1280&ssl=1 1280 1941 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2022-08-14 10:52:042025-10-06 19:39:53Utilizing your Basement Space
Seven Gables historical houseGreenbrook Design

Home Products that Increase Wellness

Life, Styled

Home is our place of refuge, the place where we can recharge and refresh ourselves before heading out for another day at the office, whether that is driving to town or walking down the hall to our desk. Our home is also our safe zone, especially when it comes to our health. We implement things that help us maintain and protect ourselves against illness, such as easy-to-clean surfaces and materials that hinder the growth of bacteria. Multiple companies are dedicated to the health of their customers, which is why they continually develop products that not only limit the spread of disease but also promote overall wellness, whether physical or emotional. Both work together to help maintain our good health. Let’s discuss some great home products that can be utilized in your home to increase wellness for yourself and those you love.

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August 1, 2022/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/03/Front-of-House.jpg?fit=1707%2C1280&ssl=1 1280 1707 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2022-08-01 16:34:532025-07-24 16:35:10Home Products that Increase Wellness
a kitchen with a counter top and a microwaveWalker Woodworking

Morning Routine Made Easy: How to Design a Coffee Bar

Design Notes

Coffee is a staple ingredient for the majority of people’s mornings. We love the freshly brewed scent as we begin our day and rely on the boost it gives us to get the last of the sand out of our eyes, plus a little bounce in our step. Since it has become such an integral part of the start of the day, it makes sense to create a dedicated area in the home for our beloved beverage. From a sideboard near the kitchen with all the essentials necessary to make the perfect cup or an entire section set aside for its use, there are multiple reasons why you should have a coffee station in your home. Let’s talk about how to design the perfect coffee bar area in your home, as well as some helpful tips for creating it.

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July 28, 2022/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/04/Butlers-Pantry-custom-cabinets-paneled-appliances-Walker-Woodworking-glass-doors-Wolf-appliances-Farrow-Ball-paint-Light-Blue-glass-shelves-Concord-door-coffee-wine.jpg?fit=1920%2C1280&ssl=1 1280 1920 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2022-07-28 16:46:442025-07-24 16:48:45Morning Routine Made Easy: How to Design a Coffee Bar
Walker Woodworking custom cabinets exposed brick fireplace banquette seating area blue and white bench farmhouse style kitchen

A Place For Everyone: Why have Built-in Kitchen Seating?

Design Notes

Seating is a crucial element in the kitchen, as it serves as the primary hub for nearly all activities that occur in the home. Having a place to sit and talk while dinner is being made or to enjoy that morning cup of coffee makes the kitchen that much more inviting, as well as creating an environment just right for connecting with others. Ensuring there is ample room for everyone can be a challenge for both large and small kitchens, as you cannot simply add a chair or barstool wherever you want. Kitchen islands are a great place for incorporating extra seating options, but built-in seating, often referred to as banquettes, is a wonderful way to gain seats with style. Let’s discuss the benefits of incorporating built-in kitchen seating and explore ideas on how to integrate it into your design.

Read more
July 28, 2022/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/07/Walker-Woodworking-custom-cabinets-exposed-brick-fireplace-banquette-seating-area-blue-and-white-bench-farmhouse-style-kitchen.jpg?fit=1837%2C1280&ssl=1 1280 1837 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2022-07-28 16:41:122025-07-24 16:41:59A Place For Everyone: Why have Built-in Kitchen Seating?
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112 N. Lafayette St.
Shelby, NC 28150

 

Contact
Jan@greenbrookdesign.com
980-404-9600

 

Showroom Hours:
Monday 9 to 5 pm
Tuesday 9 to 5 pm
Wednesday 9 to 5 pm
Thursday 9 to 5 pm
Friday 10 to 4 pm
First Friday’s extended hours 5 to 7 pm
Saturday 10 to 2 pm

 

Our showroom is open to the public. Design meetings require an appointment, which can be done by phone or email. CONTACT US

 

Vendors require an appointment. Please contact: Jan@greenbrookdesign.com

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