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Greenbrook Design

Design Notes

Interior Design Project Common Questions and Answers

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For Services Provided By Greenbrook Design – Ask The Designer.

Can I shop on my own?

You have hired me to design and complete a vision for your space. I ask that you do not select or purchase items because they may not fit the design, space, or budget. You will receive a detailed Specification for items to be purchased directly.

What Additional Cost Can I Expect?

I do my best to give you a complete cost outlook of each item, but additional costs such as storage, shipping, installation, or unexpected labor occasionally happen. For a very detailed explanation of possible hidden costs, read: The Hidden Costs of Interior Design

Do You Work With Contractors?

I work with the contractors hired by the client. I love working with other design professionals to create your custom space. I prefer to use professionals I have worked with on previous projects, and can provide recommendations when necessary. Greenbrook Design does not provide contractor services, so independent architects and contractors hired by the client are an integral part of the process.

How Long Do Projects Normally Last?

You will find this on many interior design questions and answers forums. This depends on the scope of the project and what is purchased. Occasionally, there are delays caused by weather, vendor vacations, factory errors, and other unpredictable influences that are out of my control. The client and all professionals hired to work on the project are expected not to cause unreasonable delays. Custom-ordered projects can take 4-12 weeks to receive once ordered.

How Do I Place An Order?

Once you receive a Proposal, you have 3 days to accept or decline the item. For acceptance, a signed copy of the proposal or approval on Studio Projects and full payment are required to place an order.  No item will be ordered by the Designer until the Designer receives the signed proposal and complete payment.

Can I Change My Mind After An Order Is Placed?

Most often, orders cannot be canceled or refunded. In the event that a full refund can be attained, you may cancel the order and receive a refund for the cost of the item minus the purchasing fee and any other applicable fees. You will be charged hourly for the time spent on canceled orders. Custom orders are not refundable.

When Are Payments Due?

Proposals are due with payment within 3 days. Invoices for time billing and reimbursable expenses are due within 14 days. Invoices over 30 days past due will accrue a 10% late fee per month, and all work will cease until the invoice is paid.

What If I Decide To Add More To The Scope Of Work Mid-Design?

Since I work hourly, increasing the scope is not a problem.

What If I Have Concerns About An Item?

Please bring these to my attention immediately, and we will discuss your concerns and, if necessary, find a more desirable solution. You make the decision about what is purchased and installed in your home.

What About A Budget?

We can work within your budget, whether you are looking for a completely custom masterpiece, something more along the lines of Pottery Barn, or a mix of the two. Having a budget is very important for the project to run smoothly and for your expectations to be met.

How Are Items Delivered?

Our policy is to perform one large installation of all your items, including all furniture and accessories purchased. Items purchased by Greenbrook Design go into a licensed, bonded, insured, and climate-controlled warehouse awaiting installation. It is our policy not to deliver items to clients’ homes directly or in multiple trips. Clients are responsible for all shipping, storage, and delivery fees.

How Do You Invoice Your Time?

In an effort to be as transparent as possible, I try to detail out design time. For example, I may spend my day researching products and putting together a design board. I do my best to detail the date, time spent, and a general summary of completed tasks.

What Is Your Response Time By Email and Or Text?

A design project can be very time-consuming; even when I am not working directly on your project, it is always on my mind. I am usually available to answer questions and will reply to texts and emails when possible on regular business days between the hours of 7 am and 7 pm. If I am in town, I am usually available on Saturdays between 9 & 4. We hope these interior design questions and answers have helped you in the area of design. If you have any other questions, we are more than happy to answer them.

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a table and chairs outside of a houseGreenbrook Design

Why Outdoor Spaces Matter

Life, Styled

Fresh air, open outdoor spaces, and cooking on the grill are just a few of the benefits associated with having an outdoor space, which is becoming increasingly popular among homeowners. Our homes are our refuge, but an outdoor space is the perfect solution to curing cabin fever without having to pack up and drive somewhere. With spring just around the corner, we thought it would be a good time to highlight the reasons why an outdoor space matters, what elements should be included, and how to bring it all together to create the perfect outdoor space for everyone to enjoy.

Read more
March 1, 2023/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/05/0155.jpg?fit=1920%2C1280&ssl=1 1280 1920 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2023-03-01 17:16:522025-07-23 17:17:35Why Outdoor Spaces Matter
Walker Woodworking custom cabinets frameless cabinets black floating shelves open pantry design wood pantry door

How to Design the Right Pantry for Your Home

Design Notes

Everyone enjoys returning to a well-organized, spacious kitchen after a long day. It’s even better if your kitchen includes a nicely organized pantry!

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March 1, 2023/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/06/Walker-Woodworking-custom-cabinets-frameless-cabinets-black-floating-shelves-open-pantry-design-wood-pantry-door.jpg?fit=1920%2C1280&ssl=1 1280 1920 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2023-03-01 13:14:432025-07-18 13:15:57How to Design the Right Pantry for Your Home
A kitchen with a close up of a utensil drawer pulled out displaying the organized silverwareWalker Woodworking

7 Tips for Organizing your Kitchen Cabinets

Design Notes

Have you ever found yourself in utter disarray, scavenging through the depths of your kitchen cabinets, relentlessly searching for that specific spice or measuring cup that you so desperately need, only to realize that you have no idea where it could be? If so, you’re not alone. An unorganized kitchen can be a source of immense frustration and consume a great deal of your time. However, with some simple yet practical tips, you can transform your cluttered and dysfunctional kitchen into a functional and efficient space. In this article, we’ll explore some of the best tips for organizing your kitchen cabinets so that you can enjoy the benefits of a tidy and well-organized kitchen.

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February 14, 2023/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/06/Walker-Woodworking-custom-cabinets-silverware-drawer-utensil-divider-countertop-inset-cabinets-top-knobs.jpg?fit=1920%2C1280&ssl=1 1280 1920 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2023-02-14 17:22:312025-07-23 17:23:277 Tips for Organizing your Kitchen Cabinets
family

How to Create Layers for Life in your Home

Life, Styled

While each home is unique, there are several common elements that designers use to craft the core of the story, such as color, texture, and pattern. Combining these things in various ways allows the client’s story of home to be told exactly the way that represents them best. Another element that is popular and fun to use is layers. Utilizing layers in your interior design is a great way to add depth to the room. It is where you mix and match items to create a blended design that results in a stunning final space for you and your family to enjoy. It involves selecting contrasting colors to create visual interest, allowing the room to make a statement to everyone entering. It utilizes a myriad of items, such as wallpaper, artwork, accent pieces, and rugs, to bring charm and character to each section of your home. There are multiple ways to incorporate layers throughout your home. Let’s talk about them.

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February 1, 2023/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/07/Pink-bedroom-white-bedroom-lighting-wallpapered-bedroom.jpg?fit=1793%2C1280&ssl=1 1280 1793 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2023-02-01 19:05:242025-07-23 19:10:30How to Create Layers for Life in your Home
A master walk in closet with custom glass cabinet doors and gold chandelier lightingWalker Woodworking

Lighting Trends for 2023

Design Notes

Each year, new design trends are announced with the intention of highlighting what many homeowners and interior designers have enjoyed using or even a new way to use a traditional material or method. Another bonus to trend announcements is how it can become the spark needed to create the perfect space for someone. When it comes to refreshing your space or designing a brand new one, lighting plays a vital role in the process. Sufficient lighting should be a top priority in any area of the home, as it can help minimize eye strain and even reduce stress and accidents. As they are a key component in interior design, it is worth exploring the latest lighting trends announced for 2023. The lineup features a wide variety of sizes and styles that can be used throughout your home. We will unpack some of the top ones here in this blog.

Read more
February 1, 2023/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/06/Walker-woodworking-custom-cabinets-lighting-walk-in-closet-frameless-cabinets-cabinet-lighting-shelves-tempered-glass.jpg?fit=1573%2C1280&ssl=1 1280 1573 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2023-02-01 17:57:122025-07-23 17:57:42Lighting Trends for 2023
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Address
112 N. Lafayette St.
Shelby, NC 28150

 

Contact
Jan@greenbrookdesign.com
980-404-9600

 

Showroom Hours:
Monday 9 to 5 pm
Tuesday 9 to 5 pm
Wednesday 9 to 5 pm
Thursday 9 to 5 pm
Friday 10 to 4 pm
First Friday’s extended hours 5 to 7 pm
Saturday 10 to 2 pm

 

Our showroom is open to the public. Design meetings require an appointment, which can be done by phone or email. CONTACT US

 

Vendors require an appointment. Please contact: Jan@greenbrookdesign.com

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Link to: Tips For Planning Your Remodel Budget: Budgeting for Your Kitchen and Bath Link to: Tips For Planning Your Remodel Budget: Budgeting for Your Kitchen and Bath Tips For Planning Your Remodel Budget: Budgeting for Your Kitchen and Batha drawer with items in it budgetingGreenbrook Design Link to: The Bramble House Link to: The Bramble House a living room with a green couch and a kitchenWalker WoodworkingThe Bramble House
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