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a bedroom with a couch and a table and gold light
Greenbrook Design

Design Notes

Interior Design Project Common Questions and Answers

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For Services Provided By Greenbrook Design – Ask The Designer.

Can I shop on my own?

You have hired me to design and complete a vision for your space. I ask that you do not select or purchase items because they may not fit the design, space, or budget. You will receive a detailed Specification for items to be purchased directly.

What Additional Cost Can I Expect?

I do my best to give you a complete cost outlook of each item, but additional costs such as storage, shipping, installation, or unexpected labor occasionally happen. For a very detailed explanation of possible hidden costs, read: The Hidden Costs of Interior Design

Do You Work With Contractors?

I work with the contractors hired by the client. I love working with other design professionals to create your custom space. I prefer to use professionals I have worked with on previous projects, and can provide recommendations when necessary. Greenbrook Design does not provide contractor services, so independent architects and contractors hired by the client are an integral part of the process.

How Long Do Projects Normally Last?

You will find this on many interior design questions and answers forums. This depends on the scope of the project and what is purchased. Occasionally, there are delays caused by weather, vendor vacations, factory errors, and other unpredictable influences that are out of my control. The client and all professionals hired to work on the project are expected not to cause unreasonable delays. Custom-ordered projects can take 4-12 weeks to receive once ordered.

How Do I Place An Order?

Once you receive a Proposal, you have 3 days to accept or decline the item. For acceptance, a signed copy of the proposal or approval on Studio Projects and full payment are required to place an order.  No item will be ordered by the Designer until the Designer receives the signed proposal and complete payment.

Can I Change My Mind After An Order Is Placed?

Most often, orders cannot be canceled or refunded. In the event that a full refund can be attained, you may cancel the order and receive a refund for the cost of the item minus the purchasing fee and any other applicable fees. You will be charged hourly for the time spent on canceled orders. Custom orders are not refundable.

When Are Payments Due?

Proposals are due with payment within 3 days. Invoices for time billing and reimbursable expenses are due within 14 days. Invoices over 30 days past due will accrue a 10% late fee per month, and all work will cease until the invoice is paid.

What If I Decide To Add More To The Scope Of Work Mid-Design?

Since I work hourly, increasing the scope is not a problem.

What If I Have Concerns About An Item?

Please bring these to my attention immediately, and we will discuss your concerns and, if necessary, find a more desirable solution. You make the decision about what is purchased and installed in your home.

What About A Budget?

We can work within your budget, whether you are looking for a completely custom masterpiece, something more along the lines of Pottery Barn, or a mix of the two. Having a budget is very important for the project to run smoothly and for your expectations to be met.

How Are Items Delivered?

Our policy is to perform one large installation of all your items, including all furniture and accessories purchased. Items purchased by Greenbrook Design go into a licensed, bonded, insured, and climate-controlled warehouse awaiting installation. It is our policy not to deliver items to clients’ homes directly or in multiple trips. Clients are responsible for all shipping, storage, and delivery fees.

How Do You Invoice Your Time?

In an effort to be as transparent as possible, I try to detail out design time. For example, I may spend my day researching products and putting together a design board. I do my best to detail the date, time spent, and a general summary of completed tasks.

What Is Your Response Time By Email and Or Text?

A design project can be very time-consuming; even when I am not working directly on your project, it is always on my mind. I am usually available to answer questions and will reply to texts and emails when possible on regular business days between the hours of 7 am and 7 pm. If I am in town, I am usually available on Saturdays between 9 & 4. We hope these interior design questions and answers have helped you in the area of design. If you have any other questions, we are more than happy to answer them.

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connecting spaces

Connecting Spaces with Character

Design Notes

Connection has become a priority in the home over the last couple of years. It can be considered the most basic function of the home, as this is where we gather with family and friends to celebrate, congratulate, and comfort one another. Designing with socializing opportunities has been at the forefront of design for decades, exemplified by spaces such as sitting rooms and large dining tables. This need for connection has made a strong comeback, and designers are once again looking for ways to bring families together. We want to have a home where we can relax and easily engage with one another, but many homeowners also desire spaces that are unified while still retaining a unique character of their own. Let’s talk about how to create a home with connecting spaces. 

Read more
February 14, 2022/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/07/Walker-Woodworking-custom-cabinets-dining-room-lighting-wood-lighting-dining-room.jpg?fit=1707%2C1280&ssl=1 1280 1707 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2022-02-14 16:32:382025-07-25 16:33:00Connecting Spaces with Character
tile in the home

Why use tile in the home?

Design Notes

Several variables are involved in selecting the perfect tile, including material, pattern, and color, as well as factors that influence style and placement. Tile is also a versatile and durable design element, making it a suitable option for frequently used areas. Let’s explore how you can incorporate tile in the home.

Read more
February 14, 2022/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/07/Walker-Woodworking-master-bath-shower-white-subway-tile-stand-alone-shower.jpg?fit=1920%2C1280&ssl=1 1280 1920 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2022-02-14 10:19:522025-07-20 10:20:40Why use tile in the home?
a kitchen with a large islandGreenbrook Design

Top 5 Kitchen Design Mistakes

Design Notes

The kitchen tends to be one of the busiest areas in the home, and over the last year, it has become more than just a place to cook food. It has evolved into a multifunctional space where everyone gathers to perform a wide range of tasks. With so much at stake, planning a renovation requires careful thought and well-designed plans. Many designers caution against following the latest trends, but there are a few additional design mistakes they also encourage their clients to avoid. If you are considering a renovation or a new construction project, here are our top five biggest kitchen design mistakes to avoid.

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February 1, 2022/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/07/Semi-custom-cabinets-Metropolitan-Cabinets-blue-island-Metro-Door-kitchen-remodel-large-island-farmhouse-kitchen-Greenbrook-Design-Rainstorm-paint-color-lighting-for-island.jpg?fit=1920%2C1280&ssl=1 1280 1920 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2022-02-01 16:59:332025-07-25 17:02:31Top 5 Kitchen Design Mistakes
Walker Woodworking custom cabinets Graber windwo treatments double griddle four burner stovetop inset white cabinets white kitchen cabinets under cabinet lighting Metro Quartz countertop

What You Need To Know: Top 5 Countertop Questions

Design Notes

Countertops are often underappreciated and underrated in the design world. They are the true workhorses of any space, as they are used regularly and withstand a great deal. We chop, pound, knead, spill, and more all over these smooth surfaces, yet they continue to function day after day. Unfortunately, they are not meant to last forever. Experts recommend replacing them every 10 to 15 years, especially if signs of wear and tear are evident, such as stubborn stains, chips, or cracks.

Read more
February 1, 2022/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/07/Walker-Woodworking-custom-cabinets-Graber-windwo-treatments-double-griddle-four-burner-stovetop-inset-white-cabinets-white-kitchen-cabinets-under-cabinet-lighting-Metro-Quartz-countertop.jpg?fit=1920%2C1280&ssl=1 1280 1920 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2022-02-01 16:52:482025-07-25 16:53:08What You Need To Know: Top 5 Countertop Questions
A kitchen with white cabinets and a tea kettleWalker Woodworking

Top 5 New Items in Kitchen and Bath

Design Notes

Sometimes, certain areas of home decor have been influenced by trends that are no longer in style and can make the space feel dated or even uninviting. Rooms also serve a specific purpose, and those can change over time. If your children are no longer living with you, their bedroom can be transformed into a craft room or even a guest suite. There are also some new things that are making their way onto potential homebuyers’ lists. We have done some research for you and discovered some of the top new items being used in home design.

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January 28, 2022/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/06/Walker-Woodworking-custom-cabinets-kitchen-backsplash-top-knob-hardware-double-oven-inset-cabinets-white-kitchen.jpg?fit=1920%2C1280&ssl=1 1280 1920 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2022-01-28 17:20:522025-07-25 17:21:17Top 5 New Items in Kitchen and Bath
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Address
112 N. Lafayette St.
Shelby, NC 28150

 

Contact
Jan@greenbrookdesign.com
980-404-9600

 

Showroom Hours:
Monday 9 to 5 pm
Tuesday 9 to 5 pm
Wednesday 9 to 5 pm
Thursday 9 to 5 pm
Friday 10 to 4 pm
First Friday’s extended hours 5 to 7 pm
Saturday 10 to 2 pm

 

Our showroom is open to the public. Design meetings require an appointment, which can be done by phone or email. CONTACT US

 

Vendors require an appointment. Please contact: Jan@greenbrookdesign.com

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Link to: Tips For Planning Your Remodel Budget: Budgeting for Your Kitchen and Bath Link to: Tips For Planning Your Remodel Budget: Budgeting for Your Kitchen and Bath Tips For Planning Your Remodel Budget: Budgeting for Your Kitchen and Batha drawer with items in it budgetingGreenbrook Design Link to: The Bramble House Link to: The Bramble House a living room with a green couch and a kitchenWalker WoodworkingThe Bramble House
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