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Greenbrook Design

Design Notes

Interior Design Project Common Questions and Answers

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For Services Provided By Greenbrook Design – Ask The Designer.

Can I shop on my own?

You have hired me to design and complete a vision for your space. I ask that you do not select or purchase items because they may not fit the design, space, or budget. You will receive a detailed Specification for items to be purchased directly.

What Additional Cost Can I Expect?

I do my best to give you a complete cost outlook of each item, but additional costs such as storage, shipping, installation, or unexpected labor occasionally happen. For a very detailed explanation of possible hidden costs, read: The Hidden Costs of Interior Design

Do You Work With Contractors?

I work with the contractors hired by the client. I love working with other design professionals to create your custom space. I prefer to use professionals I have worked with on previous projects, and can provide recommendations when necessary. Greenbrook Design does not provide contractor services, so independent architects and contractors hired by the client are an integral part of the process.

How Long Do Projects Normally Last?

You will find this on many interior design questions and answers forums. This depends on the scope of the project and what is purchased. Occasionally, there are delays caused by weather, vendor vacations, factory errors, and other unpredictable influences that are out of my control. The client and all professionals hired to work on the project are expected not to cause unreasonable delays. Custom-ordered projects can take 4-12 weeks to receive once ordered.

How Do I Place An Order?

Once you receive a Proposal, you have 3 days to accept or decline the item. For acceptance, a signed copy of the proposal or approval on Studio Projects and full payment are required to place an order.  No item will be ordered by the Designer until the Designer receives the signed proposal and complete payment.

Can I Change My Mind After An Order Is Placed?

Most often, orders cannot be canceled or refunded. In the event that a full refund can be attained, you may cancel the order and receive a refund for the cost of the item minus the purchasing fee and any other applicable fees. You will be charged hourly for the time spent on canceled orders. Custom orders are not refundable.

When Are Payments Due?

Proposals are due with payment within 3 days. Invoices for time billing and reimbursable expenses are due within 14 days. Invoices over 30 days past due will accrue a 10% late fee per month, and all work will cease until the invoice is paid.

What If I Decide To Add More To The Scope Of Work Mid-Design?

Since I work hourly, increasing the scope is not a problem.

What If I Have Concerns About An Item?

Please bring these to my attention immediately, and we will discuss your concerns and, if necessary, find a more desirable solution. You make the decision about what is purchased and installed in your home.

What About A Budget?

We can work within your budget, whether you are looking for a completely custom masterpiece, something more along the lines of Pottery Barn, or a mix of the two. Having a budget is very important for the project to run smoothly and for your expectations to be met.

How Are Items Delivered?

Our policy is to perform one large installation of all your items, including all furniture and accessories purchased. Items purchased by Greenbrook Design go into a licensed, bonded, insured, and climate-controlled warehouse awaiting installation. It is our policy not to deliver items to clients’ homes directly or in multiple trips. Clients are responsible for all shipping, storage, and delivery fees.

How Do You Invoice Your Time?

In an effort to be as transparent as possible, I try to detail out design time. For example, I may spend my day researching products and putting together a design board. I do my best to detail the date, time spent, and a general summary of completed tasks.

What Is Your Response Time By Email and Or Text?

A design project can be very time-consuming; even when I am not working directly on your project, it is always on my mind. I am usually available to answer questions and will reply to texts and emails when possible on regular business days between the hours of 7 am and 7 pm. If I am in town, I am usually available on Saturdays between 9 & 4. We hope these interior design questions and answers have helped you in the area of design. If you have any other questions, we are more than happy to answer them.

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A white kitchen with cabinets and a white marble island and paneled appliancesWalker Woodworking

Design Trends: Home Trends for 2022

Design Notes

Home trends and styles change every year as designers track the elements that seem to be gaining popularity and why. While it is not recommended to follow the latest trend simply because it seems like the ideal choice, there are reasons why some trends become popular, eventually becoming a staple in design. 2022 brought several trends in home decor, some of which have been around for a while but are now gaining traction for good reasons. Let’s explore some of the top options on the list so you can understand the benefits they offer and determine if they are a good fit for your home.

Read more
March 28, 2022/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/06/Walker-Woodworking-custom-cabinets-kitchen-lighting-inset-cabinets-glass-door-Ceasar-countertop-recessed-lighting.jpg?fit=1869%2C1280&ssl=1 1280 1869 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2022-03-28 15:58:592025-07-25 16:00:08Design Trends: Home Trends for 2022
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Using Indoor and Outdoor Plants in Design

Design Notes

We know that at the end of the day, it is the details that make a space feel like home. The functional kitchen space is great, and the multipurpose bathroom vanity is a must, but the little things enable every area to reflect you and your personality. There are literally hundreds of ways to utilize accent pieces throughout your home, but one that has been trending for some time is the use of plants, both in your indoor and outdoor spaces. Traditionally, when we think of plants, our minds think of real but faux greenery, and florals have also become popular. Dried is another option that has found its way into the design world.

Read more
March 14, 2022/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/06/Walker-Woodworking-custom-cabinets-walnut-wood-glass-front-cabinet-cabinet-lighting-walnut-countertop-kitchen-buffet.jpg?fit=1920%2C1280&ssl=1 1280 1920 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2022-03-14 16:11:562025-07-25 16:12:27Using Indoor and Outdoor Plants in Design
a bedroom with a bed and a benchGreenbrook Design

How To Tackle A: DIY Bedroom Remodel

Design Notes

Given how busy and chaotic life can be, sometimes we all need a comfortable space to decompress at the end of the day and get a good night’s sleep. While the kitchen and bathrooms may be the rooms that affect your property value the most, showing your bedroom some love could prove valuable. You may be thinking that a bedroom remodel sounds stressful, but it doesn’t have to be. These DIY bedroom remodel tips from Greenbrook Design will help you give your bedroom a makeover while ensuring the process goes smoothly.

Read more
March 14, 2022/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/01/Walker-Woodworking-custom-cabinets-master-bedroom.jpg?fit=1920%2C1401&ssl=1 1401 1920 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2022-03-14 16:05:582025-07-25 16:06:32How To Tackle A: DIY Bedroom Remodel
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What You Need To Know: Buying a Rug

Design Notes

When redoing a room in your home, several key elements are considered, including color, furniture, and accent pieces. One piece that can often be overlooked or become an afterthought is a rug. Usually, a rug is selected based on something we like about it, or we hate a bare floor and need something to cover it. Rugs, however, are more than just something fuzzy under your feet; there are multiple benefits to having a good rug in your space, but what is a good rug? Let’s discuss what you need to know when buying a rug for your home.

Read more
March 1, 2022/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/06/Walker-Woodworking-custom-cabinets-top-knob-hardware-benjamin-moore-pacific-blue-white-backsplash-frameless-kitchen-cabinets.jpg?fit=1920%2C1280&ssl=1 1280 1920 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2022-03-01 16:18:562025-07-25 16:19:39What You Need To Know: Buying a Rug
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How to Design an Outdoor Space

Life, Styled

Outdoor spaces are trending this year as homeowners realize the amazing potential they hold, as well as the value they can add to their property. Having an outdoor area also means you have additional square footage for your family to use for various purposes.

Read more
February 28, 2022/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/02/Walker-Woodworking-custom-cabinets-outdoor-living-space-outdoor-kitchen-fireplace-cabin-design-outdoor-seating.jpg?fit=1980%2C1320&ssl=1 1320 1980 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2022-02-28 16:26:372025-07-25 16:27:07How to Design an Outdoor Space
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Address
112 N. Lafayette St.
Shelby, NC 28150

 

Contact
Jan@greenbrookdesign.com
980-404-9600

 

Showroom Hours:
Monday 9 to 5 pm
Tuesday 9 to 5 pm
Wednesday 9 to 5 pm
Thursday 9 to 5 pm
Friday 10 to 4 pm
First Friday’s extended hours 5 to 7 pm
Saturday 10 to 2 pm

 

Our showroom is open to the public. Design meetings require an appointment, which can be done by phone or email. CONTACT US

 

Vendors require an appointment. Please contact: Jan@greenbrookdesign.com

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Link to: Tips For Planning Your Remodel Budget: Budgeting for Your Kitchen and Bath Link to: Tips For Planning Your Remodel Budget: Budgeting for Your Kitchen and Bath Tips For Planning Your Remodel Budget: Budgeting for Your Kitchen and Batha drawer with items in it budgetingGreenbrook Design Link to: The Bramble House Link to: The Bramble House a living room with a green couch and a kitchenWalker WoodworkingThe Bramble House
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