Design Notes
For Services Provided By Greenbrook Design – Ask The Designer.
Can I shop on my own?
You have hired me to design and complete a vision for your space. I ask that you do not select or purchase items because they may not fit the design, space, or budget. You will receive a detailed Specification for items to be purchased directly.
What Additional Cost Can I Expect?
I do my best to give you a complete cost outlook of each item, but additional costs such as storage, shipping, installation, or unexpected labor occasionally happen. For a very detailed explanation of possible hidden costs, read: The Hidden Costs of Interior Design
Do You Work With Contractors?
I work with the contractors hired by the client. I love working with other design professionals to create your custom space. I prefer to use professionals I have worked with on previous projects, and can provide recommendations when necessary. Greenbrook Design does not provide contractor services, so independent architects and contractors hired by the client are an integral part of the process.
How Long Do Projects Normally Last?
You will find this on many interior design questions and answers forums. This depends on the scope of the project and what is purchased. Occasionally, there are delays caused by weather, vendor vacations, factory errors, and other unpredictable influences that are out of my control. The client and all professionals hired to work on the project are expected not to cause unreasonable delays. Custom-ordered projects can take 4-12 weeks to receive once ordered.
How Do I Place An Order?
Once you receive a Proposal, you have 3 days to accept or decline the item. For acceptance, a signed copy of the proposal or approval on Studio Projects and full payment are required to place an order. No item will be ordered by the Designer until the Designer receives the signed proposal and complete payment.
Can I Change My Mind After An Order Is Placed?
Most often, orders cannot be canceled or refunded. In the event that a full refund can be attained, you may cancel the order and receive a refund for the cost of the item minus the purchasing fee and any other applicable fees. You will be charged hourly for the time spent on canceled orders. Custom orders are not refundable.
When Are Payments Due?
Proposals are due with payment within 3 days. Invoices for time billing and reimbursable expenses are due within 14 days. Invoices over 30 days past due will accrue a 10% late fee per month, and all work will cease until the invoice is paid.
What If I Decide To Add More To The Scope Of Work Mid-Design?
Since I work hourly, increasing the scope is not a problem.
What If I Have Concerns About An Item?
Please bring these to my attention immediately, and we will discuss your concerns and, if necessary, find a more desirable solution. You make the decision about what is purchased and installed in your home.
What About A Budget?
We can work within your budget, whether you are looking for a completely custom masterpiece, something more along the lines of Pottery Barn, or a mix of the two. Having a budget is very important for the project to run smoothly and for your expectations to be met.
How Are Items Delivered?
Our policy is to perform one large installation of all your items, including all furniture and accessories purchased. Items purchased by Greenbrook Design go into a licensed, bonded, insured, and climate-controlled warehouse awaiting installation. It is our policy not to deliver items to clients’ homes directly or in multiple trips. Clients are responsible for all shipping, storage, and delivery fees.
How Do You Invoice Your Time?
In an effort to be as transparent as possible, I try to detail out design time. For example, I may spend my day researching products and putting together a design board. I do my best to detail the date, time spent, and a general summary of completed tasks.
Home is the one space that is dedicated not just to being our place to crash, but also to connection. It’s where we gather with those we love, spend time together doing things we enjoy, and express ourselves through decorating. How we decorate our home matters—it sets the tone, reflects our personality, and makes our space feel warm, inviting, and personal. Adding a few seasonal touches not only personalizes your home but also prepares it for the changing weather, helping it function more efficiently. Even a few simple adjustments can transform your space, and many pieces can be reused year after year. Gather inspiration from decorating blogs like Better Homes and Gardens and start creating a home that feels just right for every season.
Walker WoodworkingDesigning a kitchen involves various elements that come together to create a space that is not only functional for your lifestyle but also a reflection of your personal taste. That’s why elements like color, hardware, and lighting are important—but when it comes to the working parts of the kitchen, buying appliances requires a little extra thought. It’s essential to determine which appliances will work best for you, where they should be positioned within the layout, and even how many you’ll need. These decisions can significantly influence your overall design and impact the choices you make during the initial planning phase of your renovation.
Greenbrook Design 
Walker WoodworkingWhen decorating your home, the last thing you want is to look like a cheap knockoff of something elegant. That is why it’s essential to choose your furniture and accessories wisely. You don’t want stuff that will make your space look drab or outdated. Luckily, there are plenty of ways to spruce up your digs without breaking the bank. In this article, we’ll look at simple ways to make your home look elegant on a budget.
Walker Woodworking The kitchen is one of the most functional areas in the home, as it serves a multitude of needs. It is where we cook for our family, host special gatherings, and celebrate the wins. This is why including these kitchen design features matters, as it means creating a kitchen that works for and with you, leaving you more time for the things that truly matter. Take the time to evaluate your space and the things you do every day, so that when you attend your design meeting, you can share exactly what you need with your designer, and they can tailor your space to meet your needs. We also invite you to visit our showroom located in Shelby, NC, and browse our numerous displays.
Greenbrook Design
Walker Woodworking