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Greenbrook Design

Design Notes

Interior Design Project Common Questions and Answers

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For Services Provided By Greenbrook Design – Ask The Designer.

Can I shop on my own?

You have hired me to design and complete a vision for your space. I ask that you do not select or purchase items because they may not fit the design, space, or budget. You will receive a detailed Specification for items to be purchased directly.

What Additional Cost Can I Expect?

I do my best to give you a complete cost outlook of each item, but additional costs such as storage, shipping, installation, or unexpected labor occasionally happen. For a very detailed explanation of possible hidden costs, read: The Hidden Costs of Interior Design

Do You Work With Contractors?

I work with the contractors hired by the client. I love working with other design professionals to create your custom space. I prefer to use professionals I have worked with on previous projects, and can provide recommendations when necessary. Greenbrook Design does not provide contractor services, so independent architects and contractors hired by the client are an integral part of the process.

How Long Do Projects Normally Last?

You will find this on many interior design questions and answers forums. This depends on the scope of the project and what is purchased. Occasionally, there are delays caused by weather, vendor vacations, factory errors, and other unpredictable influences that are out of my control. The client and all professionals hired to work on the project are expected not to cause unreasonable delays. Custom-ordered projects can take 4-12 weeks to receive once ordered.

How Do I Place An Order?

Once you receive a Proposal, you have 3 days to accept or decline the item. For acceptance, a signed copy of the proposal or approval on Studio Projects and full payment are required to place an order.  No item will be ordered by the Designer until the Designer receives the signed proposal and complete payment.

Can I Change My Mind After An Order Is Placed?

Most often, orders cannot be canceled or refunded. In the event that a full refund can be attained, you may cancel the order and receive a refund for the cost of the item minus the purchasing fee and any other applicable fees. You will be charged hourly for the time spent on canceled orders. Custom orders are not refundable.

When Are Payments Due?

Proposals are due with payment within 3 days. Invoices for time billing and reimbursable expenses are due within 14 days. Invoices over 30 days past due will accrue a 10% late fee per month, and all work will cease until the invoice is paid.

What If I Decide To Add More To The Scope Of Work Mid-Design?

Since I work hourly, increasing the scope is not a problem.

What If I Have Concerns About An Item?

Please bring these to my attention immediately, and we will discuss your concerns and, if necessary, find a more desirable solution. You make the decision about what is purchased and installed in your home.

What About A Budget?

We can work within your budget, whether you are looking for a completely custom masterpiece, something more along the lines of Pottery Barn, or a mix of the two. Having a budget is very important for the project to run smoothly and for your expectations to be met.

How Are Items Delivered?

Our policy is to perform one large installation of all your items, including all furniture and accessories purchased. Items purchased by Greenbrook Design go into a licensed, bonded, insured, and climate-controlled warehouse awaiting installation. It is our policy not to deliver items to clients’ homes directly or in multiple trips. Clients are responsible for all shipping, storage, and delivery fees.

How Do You Invoice Your Time?

In an effort to be as transparent as possible, I try to detail out design time. For example, I may spend my day researching products and putting together a design board. I do my best to detail the date, time spent, and a general summary of completed tasks.

What Is Your Response Time By Email and Or Text?

A design project can be very time-consuming; even when I am not working directly on your project, it is always on my mind. I am usually available to answer questions and will reply to texts and emails when possible on regular business days between the hours of 7 am and 7 pm. If I am in town, I am usually available on Saturdays between 9 & 4. We hope these interior design questions and answers have helped you in the area of design. If you have any other questions, we are more than happy to answer them.

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Interior Design Trends for 2024

Embrace the New Year: Anticipated Interior Design Trends for 2024

Design Notes

nterior Design Trends for 2024 – As we enter the new year, the design world continues to evolve, offering a beautiful fusion of contemporary and traditional elements that redefine how we experience our living spaces. For interior design enthusiasts—especially those planning kitchen and bathroom renovations—staying informed on the latest trends is key to creating stylish, functional homes. In this blog, we’ll explore the top Interior Design Trends for 2024 that are expected to make a lasting impact and inspire transformations throughout the home.

Read more
January 1, 2024/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/06/2024.jpg?fit=1080%2C630&ssl=1 630 1080 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2024-01-01 17:14:042025-07-21 17:14:30Embrace the New Year: Anticipated Interior Design Trends for 2024
a trash can in a drawer incorporating tileWalker Woodworking

Incorporating Tile Throughout Your Entire Space

Design Notes

Regarding home design, every homeowner desires a space that exudes beauty, durability, and functionality. While numerous options are available, tile is one versatile and timeless material that can effortlessly transform any room. Often associated with kitchens and bathrooms, tile is no longer limited to those areas. This blog will explore the potential of incorporating tile throughout your home, lending elegance and sophistication to every room.

Read more
December 14, 2023/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/04/Scullery-Trash-pull-out-Walker-Woodworking-custom-cabinets-Farrow-Ball-paint-Light-Blue-reeded-doors-Inset-cabinets-apron-front-sink-microwave-drawer-wall-sconces-arched-entry-Ice-maker.jpg?fit=1920%2C1280&ssl=1 1280 1920 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2023-12-14 15:19:562025-07-21 15:20:55Incorporating Tile Throughout Your Entire Space
joy of the holidays

Bringing the Joy of the Holidays into Your Home

Life, Styled

Whether you prefer a classic Christmas theme, a winter wonderland, or something unique, planning and personalizing your holiday decor can be a rewarding experience for you and your loved ones. Remember to prioritize safety, get creative with DIY crafts, and consider sustainable choices to make your holiday celebrations memorable and eco-friendly. You can transform your home into a magical holiday haven that captures the season’s spirit. Happy decorating, and may your home be filled with the joy of the holidays!

Read more
November 28, 2023/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/07/holiday.jpg?fit=1280%2C1920&ssl=1 1920 1280 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2023-11-28 17:35:522025-10-06 20:02:29Bringing the Joy of the Holidays into Your Home
a pool in front of a house Modest Design ChangesGreenbrook Design

Making Modest Design Changes that Have a Big Impact on Your Life in Your Home

Life, Styled

Creating a relaxation corner can also help you unwind and recharge. Whether it’s a comfortable chair with a good book, a meditation cushion, or a cozy nook with soft blankets and pillows, having a designated relaxation space can promote calm feelings and reduce stress.

By making these modest design changes to your home, you can enhance both its function and comfort, creating a welcoming environment that supports your daily life and overall well-being.

Read more
November 1, 2023/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/05/Walker-Woodworking-custom-cabinets-pool-house-outdoor-living.jpg?fit=1920%2C1280&ssl=1 1280 1920 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2023-11-01 17:42:092025-07-21 17:42:44Making Modest Design Changes that Have a Big Impact on Your Life in Your Home
gold and white double pendants over a kitchen islandWalker Woodworking

Elements of Design

Life, Styled

An island in the kitchen serves multiple purposes beyond just being a workspace while cooking. It also provides extra storage and seating. The beauty of an island is that it is a flexible element in the kitchen, accommodating virtually any size while simultaneously allowing you to maximize your kitchen space. When homeowners plan to renovate their kitchen, they often have several design questions. This post covers some of the most common issues.

Read more
October 14, 2023/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/01/Walker-Woodworking-Quartz-countertop-waterfall-island-custom-hood-walk-around-pantry-dirty-kitchen-pass-through-cabinetry.jpg?fit=1800%2C1200&ssl=1 1200 1800 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2023-10-14 18:12:062025-07-21 18:13:00Elements of Design
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Address
112 N. Lafayette St.
Shelby, NC 28150

 

Contact
Jan@greenbrookdesign.com
980-404-9600

 

Showroom Hours:
Monday 9 to 5 pm
Tuesday 9 to 5 pm
Wednesday 9 to 5 pm
Thursday 9 to 5 pm
Friday 10 to 4 pm
First Friday’s extended hours 5 to 7 pm
Saturday 10 to 2 pm

 

Our showroom is open to the public. Design meetings require an appointment, which can be done by phone or email. CONTACT US

 

Vendors require an appointment. Please contact: Jan@greenbrookdesign.com

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