Design Notes
For Services Provided By Greenbrook Design – Ask The Designer.
Can I shop on my own?
You have hired me to design and complete a vision for your space. I ask that you do not select or purchase items because they may not fit the design, space, or budget. You will receive a detailed Specification for items to be purchased directly.
What Additional Cost Can I Expect?
I do my best to give you a complete cost outlook of each item, but additional costs such as storage, shipping, installation, or unexpected labor occasionally happen. For a very detailed explanation of possible hidden costs, read: The Hidden Costs of Interior Design
Do You Work With Contractors?
I work with the contractors hired by the client. I love working with other design professionals to create your custom space. I prefer to use professionals I have worked with on previous projects, and can provide recommendations when necessary. Greenbrook Design does not provide contractor services, so independent architects and contractors hired by the client are an integral part of the process.
How Long Do Projects Normally Last?
You will find this on many interior design questions and answers forums. This depends on the scope of the project and what is purchased. Occasionally, there are delays caused by weather, vendor vacations, factory errors, and other unpredictable influences that are out of my control. The client and all professionals hired to work on the project are expected not to cause unreasonable delays. Custom-ordered projects can take 4-12 weeks to receive once ordered.
How Do I Place An Order?
Once you receive a Proposal, you have 3 days to accept or decline the item. For acceptance, a signed copy of the proposal or approval on Studio Projects and full payment are required to place an order. No item will be ordered by the Designer until the Designer receives the signed proposal and complete payment.
Can I Change My Mind After An Order Is Placed?
Most often, orders cannot be canceled or refunded. In the event that a full refund can be attained, you may cancel the order and receive a refund for the cost of the item minus the purchasing fee and any other applicable fees. You will be charged hourly for the time spent on canceled orders. Custom orders are not refundable.
When Are Payments Due?
Proposals are due with payment within 3 days. Invoices for time billing and reimbursable expenses are due within 14 days. Invoices over 30 days past due will accrue a 10% late fee per month, and all work will cease until the invoice is paid.
What If I Decide To Add More To The Scope Of Work Mid-Design?
Since I work hourly, increasing the scope is not a problem.
What If I Have Concerns About An Item?
Please bring these to my attention immediately, and we will discuss your concerns and, if necessary, find a more desirable solution. You make the decision about what is purchased and installed in your home.
What About A Budget?
We can work within your budget, whether you are looking for a completely custom masterpiece, something more along the lines of Pottery Barn, or a mix of the two. Having a budget is very important for the project to run smoothly and for your expectations to be met.
How Are Items Delivered?
Our policy is to perform one large installation of all your items, including all furniture and accessories purchased. Items purchased by Greenbrook Design go into a licensed, bonded, insured, and climate-controlled warehouse awaiting installation. It is our policy not to deliver items to clients’ homes directly or in multiple trips. Clients are responsible for all shipping, storage, and delivery fees.
How Do You Invoice Your Time?
In an effort to be as transparent as possible, I try to detail out design time. For example, I may spend my day researching products and putting together a design board. I do my best to detail the date, time spent, and a general summary of completed tasks.
GreenbrookMoe’s Home Collection is, today, one of our greatest finds at the High Point Furniture Market. Three years ago, we stumbled across Moe’s during one of our twice-annual trips to High Point. We fell in love with their rustic, industrial modern furniture and home decor.
Walker Woodworking An organized kitchen is the foundation of a smooth cooking experience, allowing you to focus on what truly matters—creating delicious meals. When designing your new kitchen, it’s essential to plan your space thoughtfully. This includes not only considering large items but also measuring smaller essentials, such as cutlery, plates, and platters, to ensure every item has a designated space. A well-organized kitchen isn’t just visually pleasing; it makes daily tasks more efficient and enjoyable.
NKBAWe are thrilled to announce that Greenbrook Design has been honored with an award from the National Kitchen & Bath Association, recognizing our showroom for excellence in customer engagement, education, and unforgettable experiences. This award celebrates showrooms that demonstrate innovation, uniqueness, and interactivity in their design—and we are incredibly proud to have been selected.
When planning a kitchen remodel, some decisions feel straightforward—painted or stained cabinets? Full renovation or partial upgrade? Traditional or modern aesthetic? Quartz or granite countertops? These are key choices that set the tone for your project.
However, it’s often the smaller, easily overlooked details that make a kitchen truly functional and enjoyable. In this post, we’ll explore a few of these important yet less obvious elements—and why they deserve just as much attention during the planning process.
Walker Woodworking Don’t let these common budgeting pitfalls overwhelm you. With proper planning and guidance, they can be easily avoided. We’re here to support you throughout the entire process. If you’re unsure where to start, contact us today to schedule an in-home consultation or visit our showroom to explore installed products and gather inspiration for your project.
Greenbrook Design
Walker Woodworking