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Greenbrook Design

Design Notes

Interior Design Project Common Questions and Answers

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For Services Provided By Greenbrook Design – Ask The Designer.

Can I shop on my own?

You have hired me to design and complete a vision for your space. I ask that you do not select or purchase items because they may not fit the design, space, or budget. You will receive a detailed Specification for items to be purchased directly.

What Additional Cost Can I Expect?

I do my best to give you a complete cost outlook of each item, but additional costs such as storage, shipping, installation, or unexpected labor occasionally happen. For a very detailed explanation of possible hidden costs, read: The Hidden Costs of Interior Design

Do You Work With Contractors?

I work with the contractors hired by the client. I love working with other design professionals to create your custom space. I prefer to use professionals I have worked with on previous projects, and can provide recommendations when necessary. Greenbrook Design does not provide contractor services, so independent architects and contractors hired by the client are an integral part of the process.

How Long Do Projects Normally Last?

You will find this on many interior design questions and answers forums. This depends on the scope of the project and what is purchased. Occasionally, there are delays caused by weather, vendor vacations, factory errors, and other unpredictable influences that are out of my control. The client and all professionals hired to work on the project are expected not to cause unreasonable delays. Custom-ordered projects can take 4-12 weeks to receive once ordered.

How Do I Place An Order?

Once you receive a Proposal, you have 3 days to accept or decline the item. For acceptance, a signed copy of the proposal or approval on Studio Projects and full payment are required to place an order.  No item will be ordered by the Designer until the Designer receives the signed proposal and complete payment.

Can I Change My Mind After An Order Is Placed?

Most often, orders cannot be canceled or refunded. In the event that a full refund can be attained, you may cancel the order and receive a refund for the cost of the item minus the purchasing fee and any other applicable fees. You will be charged hourly for the time spent on canceled orders. Custom orders are not refundable.

When Are Payments Due?

Proposals are due with payment within 3 days. Invoices for time billing and reimbursable expenses are due within 14 days. Invoices over 30 days past due will accrue a 10% late fee per month, and all work will cease until the invoice is paid.

What If I Decide To Add More To The Scope Of Work Mid-Design?

Since I work hourly, increasing the scope is not a problem.

What If I Have Concerns About An Item?

Please bring these to my attention immediately, and we will discuss your concerns and, if necessary, find a more desirable solution. You make the decision about what is purchased and installed in your home.

What About A Budget?

We can work within your budget, whether you are looking for a completely custom masterpiece, something more along the lines of Pottery Barn, or a mix of the two. Having a budget is very important for the project to run smoothly and for your expectations to be met.

How Are Items Delivered?

Our policy is to perform one large installation of all your items, including all furniture and accessories purchased. Items purchased by Greenbrook Design go into a licensed, bonded, insured, and climate-controlled warehouse awaiting installation. It is our policy not to deliver items to clients’ homes directly or in multiple trips. Clients are responsible for all shipping, storage, and delivery fees.

How Do You Invoice Your Time?

In an effort to be as transparent as possible, I try to detail out design time. For example, I may spend my day researching products and putting together a design board. I do my best to detail the date, time spent, and a general summary of completed tasks.

What Is Your Response Time By Email and Or Text?

A design project can be very time-consuming; even when I am not working directly on your project, it is always on my mind. I am usually available to answer questions and will reply to texts and emails when possible on regular business days between the hours of 7 am and 7 pm. If I am in town, I am usually available on Saturdays between 9 & 4. We hope these interior design questions and answers have helped you in the area of design. If you have any other questions, we are more than happy to answer them.

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a kitchen with blue cabinets and a white wallWalker Woodworking

10 Ideas for your Spare Room

Life, Styled

You moved into a house that allows you to have an extra bedroom, or maybe the kids have finally left, and you have a spare room, but now what? We would all agree that it is nice to have a spare bedroom, but should it be a guest bedroom, craft room, home gym, or something else entirely? Extra space is a good thing, but if it goes to waste, it has no value. Take the time to evaluate what you need and what could benefit you the most. A good plan yields excellent results and a space that will benefit you now and add value to your home later. Let’s explore some ideas to help get your creative juices flowing.

Read more
October 21, 2020/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/04/Guest-suite-under-counter-beverage-unit-Walker-Woodworking-custom-cabinets-boathouse-suite.jpg?fit=1920%2C1280&ssl=1 1280 1920 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2020-10-21 17:24:432025-07-30 17:25:0110 Ideas for your Spare Room
shower

What Will It Be: Soak or Shower?

Design Notes

The master bathroom is considered a special retreat for the owners, a place of relaxation. Over the years, the design has changed from a garden tub and shower combo to walk-in showers and soaker tubs. Some wonder if both are needed or if one is more essential than the other. We want to explore the pros and cons of each and help you know which one is the best fit for you, or if you should have both.

Read more
October 14, 2020/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/07/Walker-Woodworking-custom-cabinet-walk-in-shower-rainfall-shower-head-white-master-bathroom-soaker-tub-brass-hardware.jpg?fit=1920%2C1280&ssl=1 1280 1920 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2020-10-14 17:29:242025-07-30 17:29:45What Will It Be: Soak or Shower?
two women standing in a kitchenGreenbrook Design

Virtual Liver Mush Festival 2020

In The News

Liver mush. Cleveland County is famous for its liver mush and the festival that has celebrated it for the past 30 years. Due to COVID-19, however, our community had to do some quick thinking to enjoy our yearly tradition still safely. This is how the first-ever virtual liver mush festival was born, and we at Greenbrook Design are honored to be one of the sponsors. Individuals were invited to share a video of themselves preparing their favorite way to enjoy liver mush for a chance to win cash and prizes valued at over $1,000.

Read more
October 14, 2020/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/08/IMG_2449-773x1030-1.jpg?fit=773%2C1030&ssl=1 1030 773 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2020-10-14 12:59:002025-08-04 13:11:15Virtual Liver Mush Festival 2020
Walker Woodworking custom cabinets exposed wood beam double kitchen island waterfall countertops black hardware

Simplicity And Clean Lines: What is a Minimalist Design Style?

Life, Styled

The bare essentials. That is how some would describe a minimalist design style, one void of color and personality. A house designed with this style will only have the necessities needed to function, but that is not the case. While it is true that the minimalist style lacks the extra fluff and sparkle of other styles, it is still a beautiful choice for those who are looking to create a space with simplicity. Let’s unpack this style to see if it suits your home.

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October 7, 2020/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/07/Walker-Woodworking-custom-cabinets-exposed-wood-beam-double-kitchen-island-waterfall-countertops-black-hardware.jpg?fit=844%2C1280&ssl=1 1280 844 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2020-10-07 19:13:092025-07-30 19:13:35Simplicity And Clean Lines: What is a Minimalist Design Style?
Farmhouse kitchen remodel shiplap stairs pan divider builtins

Going Up? 10 Ways to Use your Stairs

Design Notes

When you think of creating a unique space or finding extra storage, does your mind go to your stairs? Probably not, but there is so much that can be done with this unique space. Let’s explore what you can do with your staircase to get that little something extra you have been looking for.

Read more
September 28, 2020/by Stacey Walker
https://i0.wp.com/greenbrookdesign.com/wp-content/uploads/2025/07/Farmhouse-kitchen-remodel-shiplap-stairs-pan-divider-builtins.jpg?fit=1920%2C1280&ssl=1 1280 1920 Stacey Walker https://greenbrookdesign.com/wp-content/uploads/2025/01/Design-Center-Logo-1-02-300x213.png Stacey Walker2020-09-28 19:53:312025-07-30 19:53:56Going Up? 10 Ways to Use your Stairs
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112 N. Lafayette St.
Shelby, NC 28150

 

Contact
Jan@greenbrookdesign.com
980-404-9600

 

Showroom Hours:
Monday 9 to 5 pm
Tuesday 9 to 5 pm
Wednesday 9 to 5 pm
Thursday 9 to 5 pm
Friday 10 to 4 pm
First Friday’s extended hours 5 to 7 pm
Saturday 10 to 2 pm

 

Our showroom is open to the public. Design meetings require an appointment, which can be done by phone or email. CONTACT US

 

Vendors require an appointment. Please contact: Jan@greenbrookdesign.com

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Link to: Tips For Planning Your Remodel Budget: Budgeting for Your Kitchen and Bath Link to: Tips For Planning Your Remodel Budget: Budgeting for Your Kitchen and Bath Tips For Planning Your Remodel Budget: Budgeting for Your Kitchen and Batha drawer with items in it budgetingGreenbrook Design Link to: The Bramble House Link to: The Bramble House a living room with a green couch and a kitchenWalker WoodworkingThe Bramble House
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